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- Life Sciences
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- Tecan Labwerx
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- Immunoassays & antibodies
- Applications
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- Microplate readers
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Support
Four channels for support. Four ways to get answers
Our goal is to resolve your issues quickly and our expert support teams are here to help.
Simply provide us with the model and serial number of your device, along with a description of the problem, and we’ll take it from there.
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Tab 01 / Support methods
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Knowledge portal
Get 24/7 support
The Knowledge portal is here to support you anytime and anywhere, thanks to our video tutorials, FAQs, manuals and much more.
Tecan helpdesk
Web request
We’re just a click away.
Our online request form will guide you in providing the necessary information so that we can help you as quickly as possible.
Telephone
Need to talk?
We’re here for you with our local helpdesk support line.
Find your local helpdesk contact number here.
What happens next?
Ensuring that your issue is resolved is important to us. Once you’ve submitted a service request, a technical service specialist will be assigned to you and will be your point of contact until your issue is solved.
Your technical service specialist can resolve most inquiries, but for highly complex issues, they may bring in our field service engineers, applications scientists or engineers based on your specific needs.
For relevant product areas, we may use Tecan Remote to directly access your system to ensure that your solution is implemented as quickly as possible.
All inquiries are documented and closely tracked, from your initial contact with the local helpdesk to a satisfactory solution.
Tecan Remote – it’s as easy as 1, 2, 3.
Why wait days for a call-out when our team can get you back up and running remotely?
Rely on Tecan Remote for more uptime, efficiency and productivity.
Click below to download the instructions.
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Tab 02 / Local contact
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2/475 Blackburn Road
Mount Waverley
Victoria, 3149
Australia
T +61 3 9647 4100
T 1300 808 403 (Toll free within Australia)
Mechelen Campus
Schaliënhoevedreef 20A
2800 Mechelen
Belgium
T +32 15 709 054 (dutch)
T +32 15 709 055 (french)
F +32 15 42 16 12
Room 1802-1804 and Room 205, Yuexiu Tower ,
388 Fushan Road, Pudong Xinqu,
Shanghai Shi China, 200090
China
T +86 21 2206 32 06
T +86 40 0821 38 88
F +86 21 2206 5260
Tour Swiss Life
1 bd Marius Vivier Merle
69003 Lyon
France
T +33 820 88 77 36
F +33 472 76 04 99
Werner-von-Siemens-Straße 23
74564 Crailsheim
Germany
T +49 1805 8322 633 or
T +49 1805 TECAN DE
F +49 7951 9417 92
Via Brescia, 39
20063 Cernusco Sul Naviglio (MI)
Italy
T +39 800 11 22 91
F +39 (02) 92 72 90 47
Kawasaki Tech Center
580-16, Horikawa-cho, Saiwai-ku
212-0013 Kawasaki
Japan
T +81 44 556 7338
F +81 44 556 7312
C/ Pujades 51-55
Box 31
08005 Barcelona
Spain
T + 34 93 409 12 37
F + 34 93 330 87 00
Sveavägen 159, 1tr
SE-113 46 Stockholm
Sweden
T +46 8 750 39 40
F +46 8 750 39 56
Seestrasse 103
8708 Männedorf
Switzerland
T +41 44 922 82 82
T +41 44 922 83 83 (french)
F +41 44 922 89 23
Theale Court
11-13 High Street
Theale
Reading RG7 5AH
United Kingdom
T +44 118 930 0300
Technical support for components (OEM, Cavro)
18715 Madrone Pkwy
Morgan Hill, CA 95037
USA
T +1 408 778-7600
F +1 408 465-2930
Toll Free in the US: T +1 866 798 3226
Technical support for Tecan instruments
9401 Globe Center Drive, Suite 140
Morrisville NC 27560
USA
T +1 919 361 5200
F +1 919 361 5201
Toll Free in the US:
T +1 800 TECAN US or
T +1 800 352 5128
If you are Customer of a Tecan Distributor, please contact your local Distributor for support directly.
If you are Tecan Distributor, please contact your support line for EMEA, LATAM and SEA.
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Tab 03 / Phase outs
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