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Did you know that numerous helpdesk queries leading to on-site interventions could have been resolved remotely? When every second counts, on-site service may not always be the optimum solution.
Now there is a better way with Tecan Remote. Resolving issues remotely through this service minimizes downtime and gets you back on track faster. And if a call-out is still required, advance pre-qualification allows the engineer to arrive equipped with everything necessary to resolve the issue in a single site visit.
Tecan Remote, powered by TeamViewer, makes everything as easy as 1, 2, 3. Simply connect your instrument’s PC to give us secure access and talk to one of our technicians for fast remote assistance, correct the issue guided by one of our team using state-of-the-art augmented reality technology to show what you see, and continue with your work.