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    Te-Care™ Services

    Putting customers first!

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    Tecan strives to provide first class care and support to its customers across the globe.

    Our worldwide subsidiaries are located close to our customers to provide timely and efficient field service, and to build a close relationship with each customer.

    Our services can be tailored according to your needs, and are covered by our set of Te-Care™ Service Contracts or provided on demand.

    Installation

    Our certified field service people support you throughout the installation of your newly purchased Tecan equipment and in setting up your application.

    Preventive maintenance

    Keep your instrument in top condition with our regular preventive maintenance, which helps to maintain the high standards of accuracy and precision that your application needs, as well as minimizing instrument downtime. Regular maintenance can also help to increase the lifespan and productivity of Tecan instruments.

    Repair

    A full range of repair services are available should the need arise. Our qualified and certified specialists provide timely and efficient servicing for your Tecan instruments.

    As the first contact point, helpdesks are maintained at all Tecan subsidiaries worldwide, with trained specialists - that speak your local language - available to assist you.

    Upgrades

    Upgrades are an all-important part of keeping up with the latest developments at minimal costs and without compromising quality.

    Our highly qualified engineers are not only capable of servicing your equipment to a high standard, but can also perform any technical upgrades that you need.

    Training

    Training courses are an effective method for acquiring the knowledge necessary to get the most out of your Tecan instruments.

    Tecan offers a comprehensive range of courses (classroom or on-site) that combine in-depth theory with hands-on coaching sessions.

    Contact your local helpdesk for more information on our services.

    Tecan strives to provide first class care and support to its customers across the globe. Subsidiaries are maintained worldwide close to the locations of customers to provide timely field service and to build a close relationship with the customer. Customers have access to specialists that strive to deliver high quality standard maintenance and repairs to existing instrumentation.

    Tecan ist bestrebt, seinen Kunden rund um den Globus erstklassige Betreuung und Supportleistungen zur Verfügung zu stellen. Tecan unterhält weltweit ein kundennahes Netz von lokalen Serviceorganisationen, um fristgerechte Serviceleistungen vor Ort anzubieten und die Kundenbeziehungen pflegen zu können. Den Kunden stehen Spezialisten zur Verfügung, welche Wartungsund Reparaturarbeiten an den vorhandenen Instrumenten ausführen.

    Tecan s’efforce de fournir un service de support et d’entretien de première classe à ses clients du monde entier. Des organisations de service sont établies partout dans le monde à proximité des sites des clients afin d’apporter un service terrain ponctuel et d’établir une relation étroite avec le client. Les clients ont accès à des spécialistes qui s’efforcent de fournir un entretien de haute qualité et de réparer les instruments existants.

    Tecan s’impegna al massimo per offrire assistenza e supporto di prima classe ai clienti di tutto il mondo. Le filiali sono ubicate nelle vicinanze dei clienti, in modo da poter provvedere tempestivamente al servizio e curare le relazioni interpersonali. I clienti hanno a disposizione specialisti altamente qualificati, che garantiscono un elevato livello di qualità, per il supporto la manutenzione e le riparazioni della strumentazione.