Te-Care™ Service Contracts with Te-Cloud

    Take your Te-Care Service Contract to new heights with Te-Cloud

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    Tecan is going above and beyond to bring you our newest service offering, Te-Cloud, a state of the art Freedom EVOware® back-up and computer protection service.

    Add Te-Cloud to your Te-Care Complete Service Contract today to give your team peace of mind with secure and simple file recovery.

    Te-Cloud service includes daily automatic on-line backups of all your Freedom EVOware configuration files with three months of saved history. This backup schedule is fully managed by Tecan with file encryption for security and confidentiality. Computer replacement is also included in the event of a hardware failure.

    Your benefits

    Save time recreating your scripts and custom files with lightning fast restore

    Receive a replacement computer in the event of a hardware failure

    Ensure maximum safety with automatic back-ups and file encryption

    Free up space on your internal servers with cloud-based storage

    Avoid unexpected expenses when failures occur

    Secure Server Communication

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    Free installation

    Take advantage of free installation by upgrading your current Te-Care Complete service contract.

    Te-Cloud services are available as a service contract upgrade or a stand-alone offering.

    Services are currently available for our US and Canada customers.

    For more details please click here or
    Call: +1 919 361 5200 today!

    Safety and Security / Secure Server Communication

    In the information age you need to worry about things like encryption and firewalls. For data backup you should settle for nothing less than the best service in the business. The backup servers utilized on our Te-Cloud service are operated by one of the few companies to have earned ISO 27001 certification, which means we will continuously protect your data with the highest security standards available.

    All communications between the Backup Server and your computer are transported thru a 128-bit SSL (Secure Socket Layer) channel. Although all your backup files travel through a public network (Internet), eavesdroppers have no knowledge of what has been exchanged. All of your files are first compressed and encrypted before they are sent to the backup server.

    Our multiple layers of server-side security include a digital signature for every file and block of data, a restorability validation process and a certificate of destruction for destroyed data. Your data remains encrypted on our servers and would be unreadable if anyone managed to gain access to our servers.

    All data will be compressed and encrypted with 256-bit encryption, before being uploaded and stored on Backup Server. On the other hand, decryption is only possible with the user's encrypting key. Encryption keys are held by Tecan only, and used only when trying to restore data. No other party will ever store your encryption keys.

    Technical requirements

    Te-Cloud™ back-up services currently apply exclusively to Tecan’s Freedom Evoware® software and configuration files. Data files, log files and files from other software applications are specifically excluded from this back-up service.


    The following minimum technical requirements apply:

    • Freedom Evoware® version 2.0 or higher
    • Internet access and computer equipment
    • Access to port 443 for back-up services
    • PC Admin rights for back-up service installation and configuration
    • Minimum PC memory of 512MB (recommended 1GB or more)
    • PC should have minimum of 300MB required for installation space
    • PC should have minimum Java version 1.5u22 (recommended Java 1.6u23 or above)
    • Requires installation of KeepItSafe® software application

    A range of optimized service contracts to cover all your needs.

    Reliable operation of laboratory equipment is vital to the efficiency and smooth running of any laboratory. With most instruments being integral parts of the laboratory workflow, the real cost of unscheduled repairs is the loss of productivity related to instrument downtime.

    Take your Te-Care Service Contract to new heights with Te-Cloud.

    Tecan is going above and beyond to bring you our newest service offering, Te-Cloud, a state of the art Freedom EVOware® back-up and computer protection service...