Tecan uses cookies to improve our website. By continuing to browse our website, you accept our cookie policy.

This content is available also in other languages

x

This content is available also in other languages

Te-Care™ Service Contracts

A range of optimized service contracts to cover all your needs

Do you want to know more?

Need help or any other questions?

Contact us




***************************************************************************************
***************************************************************************************
Tab 01 / Overview
***************************************************************************************
***************************************************************************************

Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.

Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.

Te-Care Complete

Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times

Te-Care Maintenance

Scheduled regular preventive maintenance by a certified Tecan service engineer on-site

Te-Care Repair

On-site repair with preferred response time and coverage of all unscheduled service intervention costs

Te-Care Depot Repair

Cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument




***************************************************************************************
***************************************************************************************
Tab 02 / Features and options
***************************************************************************************
***************************************************************************************

Features and options

  Te-Care
Maintenance
Te-Care
Depot Repair
Te-Care
Repair
Te-Care
Complete
Hotline        
Service documentation        
Function check and error analysis        
Calibrations and adjustments        
Quality Control (QC) report        
Installation of essential updates        
Preventative maintenance (parts, labor, travel)        
Depot repair (parts, labor)       optional
Loaner instrument   optional optional optional
Preferred response time        
On-site repair (parts, labor, travel)        
Usage Analysis (Introspect™)        

Recommended contracts for each instrument

  Te-Care
Maintenance
Te-Care
Depot Repair
Te-Care
Repair
Te-Care
Complete

Microplate readers
Infinite® F50 possible  * possible  
Sunrise™, Infinite 200 possible  * possible  
Infinite 500, Infinite M1000 possible  * possible  
Spark® possible   possible  
Spark® Cyto possible   possible  

Microplate washers
HydroFlex™ possible  * possible  
HydroSpeed™ possible  * possible  

Liquid handling instruments
Freedom EVO® platforms possible   possible  
Freedom EVOlyzer® possible   possible  
Freedom EVO Clinical possible   possible  
Fluent® possible   possible  
D300e Digital Dispenser        

*) Available in USA/China only




***************************************************************************************
***************************************************************************************
Tab 03 / Literature
***************************************************************************************
***************************************************************************************

Covering your Tecan instrument with a Te-Care Service Contract helps you reduce instrument downtime and ensures reliability of results. Our service contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

All services are provided by our broad network of experienced and certified field service engineers, guaranteeing a high level of service.