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    Te-Care™ Service Contracts

    A range of optimized service contracts to cover all your needs

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    Overview

    Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.

    Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

    All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.

    Te-Care Complete

    full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times

    Te-Care Check

    on-site Operational Qualification (OQ) of instrument performance for customers without a dedicated Quality Control (QC) tool

    Te-Care Maintenance

    scheduled regular preventive maintenance by a certified Tecan service engineer on-site

    Te-Care Depot Repair

    cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument

    Te-Care Repair

    on-site repair with preferred response time and coverage of all unscheduled service intervention costs

    Te-Cloud

    a state of the art Freedom EVOware® back-up and computer protection service.

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    Features and options

      Te-Care
    Check    		 Te-Care
    Maintenance    		 Te-Care
    Depot Repair    		 Te-Care
    Repair    		 Te-Care
    Complete
    Hotline          
    Service documentation          
    Function check and error analysis          
    Calibrations and adjustments          
    Quality Control (QC) report          
    Installation of essential updates          
    Preventative maintenance (parts, labor, travel)          
    Depot repair (parts, labor)         optional
    Loaner instrument     optional optional optional
    Preferred response time          
    On-site repair (parts, labor, travel)          

    Recommended contracts for each instrument

      Te-Care
    Check    		 Te-Care
    Maintenance    		 Te-Care
    Depot Repair    		 Te-Care
    Repair    		 Te-Care
    Complete

    Microplate readers
    Infinite® F50          
    Sunrise™, Infinite 200   possible   possible  
    Infinite 500, Infinite M1000   possible possible    

    Microplate washers
    Columbus™, HydroFlex™ possible   possible possible  
    96PW™, PW 384™, HydroSpeed™ possible   possible possible  

    Microarray products
    HS 400™Pro, HS 4800™ Pro       possible  
    LS Reloaded™          
    PowerScanner™       possible  

    Liquid handling instruments
    ProfiBlot™ 48 / T48       possible  
    Freedom EVO® platforms possible     possible  
    FE500pro™       possible  
    Freedom EVOlyzer® possible     possible  
    Freedom EVO Clinical possible     possible  
    Te-Care™ Service Contracts

    A range of optimized service contracts to cover all your needs.

    Reliable operation of laboratory equipment is vital to the efficiency and smooth running of any laboratory. With most instruments being integral parts of the laboratory workflow, the real cost of unscheduled repairs is the loss of productivity related to instrument downtime.

    Te-Cloud™ service offering

    Take your Te-Care Service Contract to new heights with Te-Cloud.

    Tecan is going above and beyond to bring you our newest service offering, Te-Cloud, a state of the art Freedom EVOware® back-up and computer protection service...