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Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.
Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.
All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.
full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times
on-site Operational Qualification (OQ) of instrument performance for customers without a dedicated Quality Control (QC) tool
scheduled regular preventive maintenance by a certified Tecan service engineer on-site
cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument
on-site repair with preferred response time and coverage of all unscheduled service intervention costs
| Te-Care Check |
Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
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| Hotline | |||||
| Service documentation | |||||
| Function check and error analysis | |||||
| Calibrations and adjustments | |||||
| Quality Control (QC) report | |||||
| Installation of essential updates | |||||
| Preventative maintenance (parts, labor, travel) | |||||
| Depot repair (parts, labor) | optional | ||||
| Loaner instrument | optional | optional | optional | ||
| Preferred response time | |||||
| On-site repair (parts, labor, travel) |
| Te-Care Check |
Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
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Microplate readers |
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| Infinite® F50 | |||||
| Sunrise™, Infinite 200 | possible | possible | |||
| Infinite 500, Infinite M1000 | possible | possible | |||
Microplate washers |
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| Columbus™, HydroFlex™ | possible | possible | possible | ||
| 96PW™, PW 384™, HydroSpeed™ | possible | possible | possible | ||
Microarray products |
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| HS 400™Pro, HS 4800™ Pro | possible | ||||
| LS Reloaded™ | |||||
| PowerScanner™ | possible | ||||
Liquid handling instruments |
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| ProfiBlot™ 48 / T48 | possible | ||||
| Freedom EVO® platforms | possible | possible | |||
| FE500pro™ | possible | ||||
| Freedom EVOlyzer® | possible | possible | |||
| Freedom EVO Clinical | possible | possible | |||
A range of optimized service contracts to cover all your needs.
Reliable operation of laboratory equipment is vital to the efficiency and smooth running of any laboratory. With most instruments being integral parts of the laboratory workflow, the real cost of unscheduled repairs is the loss of productivity related to instrument downtime.
Take your Te-Care Service Contract to new heights with Te-Cloud.
Tecan is going above and beyond to bring you our newest service offering, Te-Cloud, a state of the art Freedom EVOware® back-up and computer protection service...