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    Te-Care™ Service Contracts

    A range of optimized service contracts to cover all your needs

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    Overview




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    Tab 01 / Overview
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    Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.

    Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

    All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.

    Te-Care Complete

    Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times

    Te-Care Maintenance

    Scheduled regular preventive maintenance by a certified Tecan service engineer on-site

    Te-Care Repair

    On-site repair with preferred response time and coverage of all unscheduled service intervention costs

    Te-Care Depot Repair

    Cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument




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    Tab 02 / Features and options
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    Features and options

      Te-Care
    Maintenance    		 Te-Care
    Depot Repair    		 Te-Care
    Repair    		 Te-Care
    Complete
    Hotline        
    Service documentation        
    Function check and error analysis        
    Calibrations and adjustments        
    Quality Control (QC) report        
    Installation of essential updates        
    Preventative maintenance (parts, labor, travel)        
    Depot repair (parts, labor)       optional
    Loaner instrument   optional optional optional
    Preferred response time        
    On-site repair (parts, labor, travel)        
    Usage Analysis (Introspect™)        

    Recommended contracts for each instrument

      Te-Care
    Maintenance    		 Te-Care
    Depot Repair    		 Te-Care
    Repair    		 Te-Care
    Complete

    Microplate readers
    Infinite® F50 possible  * possible  
    Sunrise™, Infinite 200 possible  * possible  
    Infinite 500, Infinite M1000 possible  * possible  
    Spark® possible   possible  
    Spark® Cyto possible   possible  

    Microplate washers
    HydroFlex™ possible  * possible  
    HydroSpeed™ possible  * possible  

    Liquid handling instruments
    Freedom EVO® platforms possible   possible  
    Freedom EVOlyzer® possible   possible  
    Freedom EVO Clinical possible   possible  
    Fluent® possible   possible  
    D300e Digital Dispenser        

    *) Available in USA/China only




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    Tab 03 / Literature
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    Te-Care™ Service Contracts

    Covering your Tecan instrument with a Te-Care Service Contract helps you reduce instrument downtime and ensures reliability of results. Our service contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

    All services are provided by our broad network of experienced and certified field service engineers, guaranteeing a high level of service.

     

     

     

     

     

     

     

     

     

     

     

     
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