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Tab 01 / Overview
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Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.
Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.
All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.
Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times
Scheduled regular preventive maintenance by a certified Tecan service engineer on-site
On-site repair with preferred response time and coverage of all unscheduled service intervention costs
Cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument
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Tab 02 / Features and options
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| Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
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| Hotline | ||||
| Service documentation | ||||
| Function check and error analysis | ||||
| Calibrations and adjustments | ||||
| Quality Control (QC) report | ||||
| Installation of essential updates | ||||
| Preventative maintenance (parts, labor, travel) | ||||
| Depot repair (parts, labor) | optional | |||
| Loaner instrument | optional | optional | optional | |
| Preferred response time | ||||
| On-site repair (parts, labor, travel) | ||||
| Usage Analysis (Introspect™) |
| Te-Care Maintenance |
Te-Care Depot Repair |
Te-Care Repair |
Te-Care Complete |
|
Microplate readers |
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| Infinite® F50 | possible | * | possible | |
| Sunrise™, Infinite 200 | possible | * | possible | |
| Infinite 500, Infinite M1000 | possible | * | possible | |
| Spark® | possible | possible | ||
| Spark® Cyto | possible | possible | ||
Microplate washers |
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| HydroFlex™ | possible | * | possible | |
| HydroSpeed™ | possible | * | possible | |
Liquid handling instruments |
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| Freedom EVO® platforms | possible | possible | ||
| Freedom EVOlyzer® | possible | possible | ||
| Freedom EVO Clinical | possible | possible | ||
| Fluent® | possible | possible | ||
| D300e Digital Dispenser | ||||
*) Available in USA/China only |
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Tab 03 / Literature
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Covering your Tecan instrument with a Te-Care Service Contract helps you reduce instrument downtime and ensures reliability of results. Our service contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.
All services are provided by our broad network of experienced and certified field service engineers, guaranteeing a high level of service.