Te-Care™ Service Contracts

A range of optimized service contracts to cover all your needs

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Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results.

Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.

Te-Care Complete

Full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times

Te-Care Maintenance

Scheduled regular preventive maintenance by a certified Tecan service engineer on-site

Te-Care Repair

On-site repair with preferred response time and coverage of all unscheduled service intervention costs

Te-Care Depot Repair

Cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument

Te-Cloud

a state of the art Freedom EVOware® back-up and computer protection service.

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Features and options

  Te-Care
Maintenance
Te-Care
Depot Repair
Te-Care
Repair
Te-Care
Complete
Hotline        
Service documentation        
Function check and error analysis        
Calibrations and adjustments        
Quality Control (QC) report        
Installation of essential updates        
Preventative maintenance (parts, labor, travel)        
Depot repair (parts, labor)       optional
Loaner instrument   optional optional optional
Preferred response time        
On-site repair (parts, labor, travel)        

Recommended contracts for each instrument

  Te-Care
Maintenance
Te-Care
Depot Repair
Te-Care
Repair
Te-Care
Complete

Microplate readers
Infinite® F50        
Sunrise™, Infinite 200 possible   possible  
Infinite 500, Infinite M1000 possible possible    

Microplate washers
Columbus™, HydroFlex™   possible possible  
96PW™, PW 384™, HydroSpeed™   possible possible  

Microarray products
HS 400™Pro, HS 4800™ Pro     possible  
LS Reloaded™        
PowerScanner™     possible  

Liquid handling instruments
ProfiBlot™ 48 / T48     possible  
Freedom EVO® platforms     possible  
FE500pro™     possible  
Freedom EVOlyzer®     possible  
Freedom EVO Clinical     possible  

Covering your Tecan instrument with a Te-Care Service Contract helps you reduce instrument downtime and ensures reliability of results. Our service contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

All services are provided by our broad network of experienced and certified field service engineers, guaranteeing a high level of service.

Take your Te-Care Service Contract to new heights with Te-Cloud.

Tecan is going above and beyond to bring you our newest service offering, Te-Cloud, a state of the art Freedom EVOware® back-up and computer protection service...