Tecan uses cookies to improve our website. By continuing to browse our website, you accept our cookie policy.

    Service is a Tecan attitude

    It is our goal to provide you with a fast and positive experience in solving the issue you are facing. To avoid hold times, our recommended method for support is to submit a web support request by clicking „Create Request“ located in the right upper corner. You will be prompted for information such as your serial number and log files that are helpful in troubleshooting. It is our goal that you receive a response from Tecan within 24 hours.

    Additional methods to contact Tecan helpdesk or information related to discontinued products can be found using the tabs below.

    Need technical support?

    Direct access to your local helpdesk

    CREATE REQUEST
    Support methods
    tab--3




    ***************************************************************************************
    ***************************************************************************************
    Tab 01 / Support methods
    ***************************************************************************************
    ***************************************************************************************

    There are three channels offered to request support

    Web request (Recommended)

    Support is just a click away with this method offering you a guided request form that provides us with the necessary information to help you as quickly as possible. You will receive a request number via email.

    CREATE REQUEST

    Email

    Email your local helpdesk. Avoid call hold times by requesting support via email. Please ensure you include your serial number, log files, and a complete problem description to avoid delays.

    Find your local contact here.

    Telephone

    Local helpdesk support line. Hold times vary depending on call volumes, calls are answered in the order they are received.

    Find your local helpdesk contact number here.

    What happens next?

    A Technical Service Specialist will be assigned to control your request and will be your point of contact through to resolution. Most inquiries are able to be solved by the Technical Service Specialist, however they may involve a field service engineer or for very complex issues, our Applications Scientists or our Expert Line for the respective product area.

    All inquiries are documented and closely tracked, from the initial contact to the local helpdesk through to the issue has been satisfactorily resolved.




    ***************************************************************************************
    ***************************************************************************************
    Tab 02 / Local contact
    ***************************************************************************************
    ***************************************************************************************

    Tecan Australia Pty Ltd., Australia

    Unit 21 / 3 Westside Avenue

    Port Melbourne Vic 3207

    Australia

    T +61 3 9647 4100

    T 1300 808 403 (Toll free within Australia)

    helpdesk-aus@tecan.com

    Tecan Sales Austria GmbH, Austria

    Untersbergstrasse 1a

    A-5082 Grödig

    Austria

    T +43 6246 8933 256

    F +43 6246 7277 0

    helpdesk-at@tecan.com

    Tecan Benelux BV, Belgium

    Mechelen Campus

    Schaliënhoevedreef 20A

    2800 Mechelen

    Belgium

    T +32 15 709 054 (dutch)

    T +32 15 709 055 (french)

    F +32 15 42 16 12

    helpdesk.benelux@tecan.com

    Tecan (Shanghai) Trading Co., Ltd., China

    Room 1802-1804 and Room 205, Yuexiu Tower ,

    388 Fushan Road, Pudong Xinqu,

    Shanghai Shi China, 200090

    China

    T +86 21 2206 32 06

    T +86 40 0821 38 88

    F +86 21 2206 5260

    helpdesk-cn@tecan.com

    Tecan France S.A.S.U., France

    Tour Swiss Life

    1 bd Marius Vivier Merle

    69003 Lyon

    France

    T +33 820 88 77 36

    F +33 472 76 04 99

    helpdesk-fr@tecan.com

    Tecan Deutschland GmbH, Germany

    Werner-von-Siemens-Straße 23

    74564 Crailsheim

    Germany

    T +49 1805 8322 633 or

    T +49 1805 TECAN DE

    F +49 7951 9417 92

    helpdesk-de@tecan.com

    Tecan Italia S.r.l., Italy

    Via Brescia, 39

    20063 Cernusco Sul Naviglio (MI)

    Italy

    T +39 800 11 22 91

    F +39 (02) 92 72 90 47

    helpdesk-it@tecan.com

    Tecan Japan Co. Ltd, Japan

    Kawasaki Tech Center

    580-16, Horikawa-cho, Saiwai-ku

    212-0013 Kawasaki

    Japan

    T +81 44 556 7338

    F +81 44 556 7312

    helpdesk-jp@tecan.com

    Tecan Asia Pte Ltd., Singapore

    18 Boon Lay Way

    TradeHub 21, #10-106

    Singapore 609966

    Singapore

    T +65 6444 1886

    info-sg@tecan.com

    Tecan Ibérica Instrumentación S.L, Spain

    C/ Lepanto 151 Bajos

    08013 Barcelona

    Spain

    T + 34 93 409 12 37

    F + 34 93 330 87 00

    helpdesk-sp@tecan.com

    Tecan Nordic AB, Sweden

    Sveavägen 159, 1tr

    SE-113 46 Stockholm

    Sweden

    T +46 8 750 39 40

    F +46 8 750 39 56

    helpdesk-no@tecan.com

    Tecan Sales Switzerland AG, Switzerland

    Seestrasse 103

    8708 Männedorf

    Switzerland

    T +41 44 922 82 82

    T +41 44 922 83 83 (french)

    F +41 44 922 89 23

    helpdesk-ch@tecan.com

    Tecan UK Ltd, United Kingdom

    Theale Court

    11-13 High Street

    Theale

    Reading RG7 5AH

    United Kingdom

    T +44 118 930 0300

    F +44 118 930 5671

    helpdesk-uk@tecan.com

    Tecan Genomics, Inc., USA

    Technical support for NGS and microarray reagents

    900 Chesapeake Drive

    Redwood City, CA 94063


    USA

    T +1 888 654 6544

    T +1 650 590 3674

    techserv-gn@tecan.com

    Europe

    T +31 (0)13 5780215

    europe-gn@tecan.com

    Worldwide

    techserv-gn@tecan.com

    List of local distributors

    Website

    Tecan Systems Inc., USA

    Technical support for components (OEM, Cavro)

    2450 Zanker Road

    San Jose, CA 95131

    USA

    T +1 408 953 3100

    F +1 408 953 3101

    Toll Free in the US:

    T +1 866 798 3226

    helpdesk-sy@tecan.com

    Tecan US, USA

    Technical support for Tecan instruments

    9401 Globe Center Drive, Suite 140

    Morrisville NC 27560

    USA

    T +1 919 361 5200

    F +1 919 361 5201

    Toll Free in the US:

    T +1 800 TECAN US or

    T +1 800 352 5128

    helpdesk-us@tecan.com




    ***************************************************************************************
    ***************************************************************************************
    Tab 03 / Product phase outs*
    ***************************************************************************************
    ***************************************************************************************

    Hardware Partnumber Shipped until End of Support**
    4 Channel Dispenser F079002 Oct 1995 Oct 2002
      F079012 Dec 2001 Dec 2008
    812 SW1 TECAN F016205 T   Dec 2000
    812 SW2 TECAN F016206 T   Dec 2000
    96 PW: TECAN F029001 Jul 96 Jul 03
      F029005 Sep 96 Sep 03
      16029011 Jan 11 Jan 18
      16029015 Jun 10 Jun 17
    96 PW: Various OEM models F029002 Jun 95 Jun 02
      F029006 Nov 95 Nov 02
      F029007 Aug 96 Aug 03
      F029017   Dec 2008
    ActiveTip M 10619251 Dec 2007 Dec 2007
      10619274    
      10619317    
      10642251    
      10642317    
    Aquarius 96 10630010 Dec 2009 Dec 2016
    Aquarius 384 10630020 Dec 2009 Dec 2016
    AutoLia F069003 Apr 96 Apr 03
    AUTOLIPA T F059004 Nov 03 Nov 10
    AUTOBLOT 36 S F059005 Dec 2003 Dec 2010
    AUTO-LIA II F059007 Sep 03 Sep 10
    Autoloader (for Aquarius) 10630070 Dec 2009 Dec 2016
    AutoReader II B F016391 B Sep 94 Sep 01
    Autoreader III F016900 I   Dec 2000
    AutoWash 96 F029003 Sep 97 Sep 04
    AutoWash II: OEM model F016203   Dec 2000
    Carousel HS 10612312 Dec 2006 Jun 13
    Carousel Standard 10612310 Jun 06 Jun 13
    Carousel with BC scanner 10612311 Jun 06 Jun 13
    Columbus: TECAN F109000 Nov 95 Nov 02
      F109001 Dec 1995 Dec 2002
      F109002 Nov 95 Nov 02
      F109003 Dec 1995 Dec 2002
      F109004 May 1996 May 2003
      F109005 Dec 1995 Dec 2002
      F109021 Aug 95 Aug 02
      F109100 Mar 1997 Mar 2004
      F109101 Apr 97 Apr 04
      F109102 Mar 1997 Mar 2004
      F109103 Feb 97 Feb 04
      F109104 Apr 97 Apr 04
      F109105 Nov 96 Nov 03
      F109106 Apr 97 Apr 04
      F109121 Apr 97 Apr 04
      F109162 Apr 97 Apr 04
      16109201 Dec 2004 Dec 2011
      16109202 Dec 2004 Dec 2011
      16109203 Dec 2004 Dec 2011
      16109204 Dec 2004 Dec 2011
      16109205 Dec 2004 Dec 2011
      16109206 Dec 2004 Dec 2011
      16109262 Dec 2004 Dec 2011
      16109263 Dec 2004 Dec 2011
      16109276 Dec 2004 Dec 2011
      16109277 Dec 2004 Dec 2011
      16109901 Apr 09 Apr 16
    Columbus: Genalyser / Evolyzer models 16109221 Jun 07 Jun 14
      16109267 May 2008 May 2015
      16109272 Nov 05 Nov 13
      16109273 Mar 2005 Mar 2012
      16109321 Dec 2004 Dec 2011
      16109367 Jun 06 Jun 13
    Columbus Minilyser / MiniSwift models F109022 Aug 95 Aug 02
      F109122 Apr 97 Apr 04
      16109224 Jul 07 Jul 14
      16109225 Jul 07 Jul 14
      16109222 Jun 09 Jun 16
      16109223 Jun 09 Jun 16
    Columbus: Various OEM models F109011 Jul 96 Jul 03
      F109012 Aug 95 Aug 02
      F109014 Nov 95 Nov 02
      F109016 Aug 95 Aug 02
      F109110 Nov 96 Nov 03
      F109111 Jun 98 Jun 05
      F109112 Jan 96 Jan 03
      F109113 Jun 96 Jun 03
      F109114 Feb 97 Feb 04
      F109115 Feb 97 Feb 04
      F109116 Jun 97 Jun 04
      F109131 Apr 97 Apr 04
      F109133 Apr 97 Apr 04
      F109134 Jun 96 Jun 03
      F109150 Jul 96 Jul 03
      F109151 Jun 97 Jun 04
      F109152 Jan 07 Jan 14
      F109154 May 1996 May 2003
      F109157 Feb 97 Feb 04
      F109158 Feb 97 Feb 04
      F109159 Jun 96 Jun 03
      F109161 Apr 97 Apr 04
      F109211 Dec 2003 Dec 2010
      F109212 Dec 2003 Dec 2010
      F109213 Dec 2003 Dec 2010
      F109214 Dec 2003 Dec 2010
      F109215 Dec 2003 Dec 2010
      F109216 Dec 2003 Dec 2010
      F109230 Dec 2003 Dec 2010
      F109231 Dec 2003 Dec 2010
      F109232 Dec 2003 Dec 2010
      F109233 Dec 2003 Dec 2010
      F109234 Dec 2003 Dec 2010
      F109250 Dec 2003 Dec 2010
      F109251 Dec 2003 Dec 2010
      F109254 Dec 2003 Dec 2010
      F109257 Dec 2004 Dec 2011
      F109258 Dec 2004 Dec 2011
      F109259 Dec 2003 Dec 2010
      F109260 Dec 2003 Dec 2010
      F109261 Dec 2003 Dec 2010
      F109264 Dec 2003 Dec 2010
      F109265 Dec 2003 Dec 2010
      F109269 Dec 2004 Dec 2011
      F109270 Dec 2004 Dec 2011
      F109274 Feb 09 Feb 16
      F109275 Nov 08 Nov 15
    Columbus Pro: TECAN 16109301 Dec 2004 Dec 2014
      16109302 Dec 2004 Dec 2014
      16109303 Dec 2004 Dec 2014
      16109304 Dec 2004 Dec 2014
      16109305 Jul 05 Jul 12
      16109306 Dec 2004 Dec 2014
      16109372 Sep 08 Sep 15
      16109373 Dec 2009 Dec 2016
      16109910 Jun 09 Jun 16
      30024935 Dec 2008 Dec 2015
    Columbus Pro: Various OEM models 16109374 Dec 2004 Dec 2014
      16109375 Dec 2004 Dec 2014
      30016165 Mar 2006 Mar 2013
      30018364 Mar 2006 Mar 2013
      30028380 Feb 07 Feb 14
    Connect: TECAN 16040001 Dec 2004 Dec 2011
      30002792    
      30002793    
      30003147    
      30003148    
      30003149    
    Connect: TECAN 16040901 July 2017 July 2024
      10040005    
      10040006    
      10040901    
      10040902    
      10040905    
      30027365    
      30007822    
      30007823    
      30007825    
      30007826    
    Diluter 445   End 1996 End 2003
    Diluter 465/87   End 1996 End 2003
    EAD / T F016292   Dec 2000
    EAR 340 ATTC F016925   Dec 2001
    FE500pro (EU) 10620300 June 2016 June 2023
    FE500pro (US) 10620400 June 2016 June 2023
    Fluostar 384 Well F098004 Dec 1995 Dec 2002
    Fluostar I Incubating F098003 Dec 1995 Dec 2002
    Fluostar I Top Reading F098001 Feb 97 Feb 04
    Fluostar II3 F098002 Nov 95 Nov 02
    Fluostar Prof. incubat. F098007 Jul 97 Jul 04
    Fluostar Professionell F098006 Oct 1997 Oct 2004
    FluPolo Takara Biomedicals F129014 Feb 00 Feb 07
    Freedom EVO96R 100 3/3 10641243 Dec 2009 Dec 2016
    Freedom EVO96R 100 3/5 10641244 Dec 2009 Dec 2016
    Freedom EVO384R 100 3/3 10641245 Dec 2009 Dec 2016
    Freedom EVO384R 100 3/5 10641246 Dec 2009 Dec 2016
    Freedom EVO 100 (1st generation)*** 10641241 Dec 2007 Dec 2013
    Freedom EVO96R 150 3/3 10641443 Dec 2009 Dec 2016
    Freedom EVO96R 150 3/5 10641444 Dec 2009 Dec 2016
    Freedom EVO384R 150 3/3 10641445 Dec 2009 Dec 2016
    Freedom EVO384R 150 3/5 10641446 Dec 2009 Dec 2016
    Freedom EVO 150 (1st generation)*** 10641441 Dec 2007 Dec 2013
    Freedom EVO96R 200 3/3 10641543 Dec 2009 Dec 2016
    Freedom EVO96R 200 3/5 10641544 Dec 2009 Dec 2016
    Freedom EVO384R 200 3/3 10641545 Dec 2009 Dec 2016
    Freedom EVO384R 200 3/5 10641546 Dec 2009 Dec 2016
    Freedom EVO 200 (1st generation)*** 10641541 Dec 2007 Dec 2013
    Freedom EVO Clinical 100 (1st generation) 10641242 Dec 2007 Dec 2013
    Freedom EVO Clinical 150 (1st generation) 10641442 Dec 2007 Dec 2013
    Freedom EVO Clinical 200 (1st generation) 10641542 Dec 2007 Dec 2013
    Freedom EVOlyzer-1 100/2 10650100 Dec 2009 Dec 2016
    Freedom EVOlyzer-1 100/4 10650101 Dec 2009 Dec 2016
    Freedom EVOlyzer-1 150 10650200 Dec 2009 Dec 2016
    Freedom EVOlyzer-1 200 10650300 Dec 2009 Dec 2016
    Genesis Freedom 100/0 10611240 Dec 2004 Dec 2011
    Genesis Freedom 100/4/8 10611241 Dec 2004 Dec 2011
    Genesis Freedom 150/0 10611440 Dec 2004 Dec 2011
    Genesis Freedom 150/4/8 10611441 Dec 2004 Dec 2011
    Genesis Freedom 200/0 10611540 Dec 2004 Dec 2011
    Genesis Freedom 200/4/8 10611541 Dec 2004 Dec 2011
    Genesis NPS 100/4 10611254 Dec 2004 Dec 2007
    Genesis NPS 100/8 10611258 Dec 2004 Dec 2007
    Genesis NPS 150/4 10611454 Dec 2004 Dec 2007
    Genesis NPS 150/8 10611458 Dec 2004 Dec 2007
    Genesis RMP 100/4 10750100 Jan 06 Jan 13
    Genesis RMP 100/8 10650110 Jan 06 Jan 13
    Genesis RMP 150/4 10750200 Jan 06 Jan 13
    Genesis RMP 150/8 10750210 Jan 06 Jan 13
    Genesis RMP 200/4 10750300 Jan 06 Jan 13
    Genesis RMP 200/8 10750310 Jan 06 Jan 13
    Genesis RMP Ortho 10750509 Jan 06 Jan 13
    Genesis RSP 100/4 10611204 Dec 2004 Dec 2011
    Genesis RSP 100/4 for Haemotyper 10611264 Dec 2004 Dec 2011
    Genesis RSP 100/8 10611208 Dec 2004 Dec 2011
    Genesis RSP 100/8 for Haemotyper 10611268 Dec 2004 Dec 2011
    Genesis RSP 100/8 Proteam 10611378 Dec 2004 Dec 2011
    Genesis RSP 150/4 10611404 Dec 2004 Dec 2011
    Genesis RSP 150/4 for Haemotyper 10611464 Dec 2004 Dec 2011
    Genesis RSP 150/8 10611408 Dec 2004 Dec 2011
    Genesis RSP 150/8 for Haemotyper 10611468 Dec 2004 Dec 2011
    Genesis RSP 150/8 Proteam 10611478 Dec 2004 Dec 2011
    Genesis RSP 200/4 10611504 Dec 2004 Dec 2011
    Genesis RSP 200/4 for Haemotyper 10611564 Dec 2004 Dec 2011
    Genesis RSP 200/8 10611508 Dec 2004 Dec 2011
    Genesis RSP 200/8 for Haemotyper 10611568 Dec 2004 Dec 2011
    Genesis RSP 200/8 Proteam 10611578 Dec 2004 Dec 2011
    Genesis RWS 100/4 10611224 Dec 2004 Dec 2011
    Genesis RWS 100/8 10611228 Dec 2004 Dec 2011
    Genesis RWS 150/4 10611424 Dec 2004 Dec 2011
    Genesis RWS 150/8 10611428 Dec 2004 Dec 2011
    Genesis RWS 200/4 10611524 Dec 2004 Dec 2011
    Genesis RWS 200/8 10611528 Dec 2004 Dec 2011
    Genios: TECAN 16129004   Dec 2012
      16129023    
      16129027    
      16129904    
    Genios: Various OEM models 16129015   Dec 2012
      16129021    
      16129025    
      16129028    
      16129037    
      16129038    
    Genios Plus: TECAN 16129024   Dec 2012
    Genios Plus: Various OEM models 16129026   Dec 2012
    Genios Pro 16129035   Dec 2013
      16129935    
    Genios Pro: Various OEM models 16129043   Dec 2013
      16129943    
    GenMate Low Volume, LiHa side, 115V 612328   Jun 09
    GenMate Low Volume, LiHa side, 230V 612 322   Jun 09
    GenMate Low Volume, RoMa side,115V 612 329   Jun 09
    GenMate Low Volume, RoMa side,230V 612 323   Jun 09
    GenMate Standard, LiHa side, 115V 612 326   Jun 09
    GenMate Standard, LiHa side, 230V 612 320   Jun 09
    GenMate Standard, RoMa side, 115V 612 327   Jun 09
    GenMate Standard, RoMa side, 230V 612 321   Jun 09
    HID Extraction 30039731 Oct 2016 Oct 2023
    HID qPCR Setup 30019976 Oct 2016 Oct 2023
    HID qPCR Setup & Extraction combo 30040682 Oct 2016 Oct 2023
    HS 400: TECAN 16149011 Mar 2006 Mar 2013
      16149012    
      16149911    
    HS 4800: TECAN 16149001 Jun 07 Jun 14
      16149002    
      16149901    
    HS400 Pro / HS4800 Pro   Dec 2015 Dec 2022
      10126609    
      10126616    
      10142906    
      10142907    
      10147040    
      13360003    
      13360013    
      13360014    
      13360015    
      13360016    
      13360017    
      15174039    
      30005952    
      30008555    
      30014587    
      30014646    
      30015080    
      30015245    
      30015246    
      30015717    
      30015910    
      30015911    
      30015912    
      30015916    
      30018390    
      30018611    
      30019201    
      30019209    
      30019211    
      30019886    
      30019887    
      30019888    
      30022156    
      30028201    
      30028203    
      30032537    
      30032539    
      30039168    
      30046744    
      30049687    
      30055766    
      30055767    
      30055768    
      30055769    
      30055790    
      30055791    
      30055792    
      30055793    
      30055794    
      30060841    
      30060842    
      30060843    
      30060844    
      30060846    
      30060888    
      10147019    
      30023877    
      30023878    
      30023879    
      30023880    
      30023881    
      30017938    
      30026945    
    HTS7000 F129011 Mar 2000 Mar 2007
    HTS7000 plus F129012 Aug 00 Aug 07
    Infinite 200: TECAN 30016056 Oct 2010 Oct 2017
    Infinite F500 30017907 Dec 2016 Dec 2023
      30017959    
      30018141    
      30018528    
      30018541    
      30019332    
      30019333    
      30019334    
      30019337    
      30022327    
    Infinite M1000 30034301 Mar 2012 Mar 2019
      30061442    
    Infinite M1000 PRO 30063849 July 2017 July 2024
    LS Reloaded / Lasercheck 16129020 Jun 15 Jun 22
      10122921    
      10122922    
      10122924    
      10122925    
      30022912    
      30054711    
      30094824    
      10122927    
      10122926    
      30017387    
      10122344    
      10122345    
      10122356    
      10122358    
      10122361    
      10126601    
      11105523    
      13714417    
    LS 200 / 300 / 400: TECAN 30000634 Mar 2005 Mar 2012
      30000635    
      30000636    
      30000637    
      30000638    
      30000639    
      30001655    
      30001656    
      30001657    
      30001658    
      30001659    
      30001660    
      30001661    
      30001662    
      30001663    
      30001664    
      30001665    
      30001666    
      30002718    
      30002719    
      30002779    
      30002780    
      30002812    
      30002813    
      30004036    
      30004037    
    Mega   End 1993 End 2000
    MegaFlex   End 1998 End 2005
    Minilyser: TECAN 16119014 Dec 2004 Dec 2011
      16119044    
      30000633    
      30001483    
      30001484    
      30001485    
      30001486    
      30001487    
      30001488    
      30001511    
      16119040 Jun 09 Jun 16
      30000632    
      30001481    
      30001482    
    Minilyser Various OEM models 16119041 Jul 07 Jul 14
      30003048    
      30003049    
      30003050    
      30003051    
      30003052    
      30003053    
      30003054    
      30003055    
      30003056    
    MINIPREP 75 2-LIHA MLTSYN 20727764 Dec 2006 Dec 2013
    MINIPREP 75 1TIP 20728232 Dec 2006 Dec 2013
    MINIPREP 75 8-MANIFOLD 20728234 Dec 2006 Dec 2013
    MINIPREP 75 2-LIHA, 1/ 8-MANIFOLD 20728236 Dec 2006 Dec 2013
    MINIPREP 60 LC 20729946 Dec 2006 Dec 2013
    MINIPREP 60 20730025 Dec 2006 Dec 2013
    MINIPREP 60 DITI 20730029 Dec 2006 Dec 2013
    MINIPREP 60 8-MANIFOLD 20730031 Dec 2006 Dec 2013
    MINIPREP 75 2-LIHA 1/1 20730035 Dec 2006 Dec 2013
    MINIPREP 75 2-LIHA DITI/R4 20737775 Dec 2006 Dec 2013
    MiniSwift: TECAN 16119036 Dec 2004 Dec 2011
      30001489    
      30001490    
      30001491    
      30001492    
      30001493    
      30003131    
      30003132    
      30003133    
      30003134    
      16119050 Jun 09 Jun 16
      16119060    
      30003130    
    MiniSwift Various OEM models 16119051 Jul 07 Jul 14
      30003057    
      30003058    
      30003059    
      30003060    
    NPS option hardware 10614008 Dec 2007 Dec 2007
      10614018    
    NPS upgrade kit 10619280 Dec 2007 Dec 2007
      10619281    
      10619282    
      10619283    
    Photometer 340 ATTC F016940 May 1994 May 2001
    Photometer OT 210 F016520 Oct 1992 Oct 1999
    Photometer PR 963 F016415 Feb 98 Feb 05
    Pick and Place Arm 10642012 Dec 2007 Dec 2013
    PLATE ADAPTER INCUBATOR 10290268   Dec 2014
    INSTRUMENT POWER SCANNER  30038387 Jul 17 Jun 24
      30049977 Jul 17 Jun 24
      30045903 Jul 17 Jun 24
      30051829 Jul 17 Jun 24
      30051489 Jul 17 Jun 24
      30038388 Jul 17 Jun 24
      30049886 Jul 17 Jun 24
      30061190 Jul 17 Jun 24
      30040512 Jul 17 Jun 24
    Power Supply Genesis Series, 600 W 619324 Sep 01 Sep 08
    Power Supply Genesis Series, 1000 W 750000 Sep 01 Sep 08
    Power Supply Genesis Series, 1000 W 750003 Sep 01 Sep 08
    ProfiBlot I: Various OEM models F069002 Sep 96 Sep 03
      F069004 May 1997 May 2004
    ProfiBlot I TECAN F069001 Jun 96 Jun 03
    PROFIBLOT II N F059001 Nov 03 Nov 10
    PROFIBLOT II T F059002 Nov 02 Nov 09
    PROFIBLOT II T F059003 Jan 03 Jan 10
    PROFIBLOT II S F059006 Apr 03 Apr 10
    PROFIBLOT 2IN1 F059008 Mar 2004 Mar 2011
    Profiblot II N OEM F059011 May 1999 May 2006
    Profiblot II S OEM F059012 Dec 1997 Dec 2004
    Profiblot II N STRAY F059021 Apr 97 Apr 04
    Profiblot II: Various OEM models F059022 Sep 03 Sep 10
      F059023 Jan 97 Jan 04
    PROFIBLOT II TH F059025 Oct 2002 Oct 2009
    PROFIBLOT 48 2IN1 16059030 Nov 08 Nov 15
    PROFIBLOT 48: Option CCD-Camera 30013186 Dec 2008 Dec 2013
    PROFIBLOT 48: Various OEM models 16059033 Jul 07 Jul 14
      30022756 Dec 2006 Dec 2013
    Proteam Digest 100 10611375 Dec 2004 Dec 2011
    Proteam Digest 150 10611475 Dec 2004 Dec 2011
    Proteam Digest 200 10611575 Dec 2004 Dec 2011
    Proteam FFE F139001 Dec 2003 Dec 2010
      F139011    
      F139003 Jun 03 Jun 10
    PW 384: TECAN 16029100 Dec 2010 Dec 2017
      16029102    
      16029103    
      16029900    
      30002592    
      30002593    
      30002594    
      30002595    
    PW 384: Various OEM models 16029101 Dec 2010 Dec 2017
    QC Plate B016008 Mar 1996 Mar 2003
    QC Plate Quarz B016009 Mar 1996 Mar 2003
    QC-PLATE COMPLETE TECAN B016130 Mar 1996 Mar 2003
    QC PLATE FOR R210/R510 B016131 Mar 1996 Mar 2003
    QCPAC2 ATX V2.27 READERS B016135 May 2000 May 2007
    QC-Pac ATC TECAN V4.0 B016137 Mar 1996 Mar 2003
    QCPAC2 WITH CARTRIDGE V2.27 SPECTRA B016138 Jun 02 Jun 09
    QCPAC2 WITHOUT CARTRIDGE V2.27 SPECTRA B016139 Aug 02 Aug 09
    QC Pac2 Spectra V2.27 B032497 Nov 01 Nov 08
    QC PAC 340-750nm Spectra B032498 Mar 1996 Mar 2003
    QCPAC1 400-700NM SPECTRA B032499 Mar 1996 Mar 2003
    R-400 ATC Schiapparelli B016902 Dec 1993 Dec 2000
    RSP 5000 non CE   End 1996 End 2003
    RSP 5000 CE   End 1998 End 2005
    RSP 8000   End 1996 End 2003
    Safire F129013 Dec 2004 Dec 2011
    Safire DIODE ARRAY SYSTEM F129018 Apr 02 Apr 09
    Safire: Various OEM models F129022 Dec 2004 Dec 2011
    Safire2: TECAN 16129042 Mar 2009 Mar 2014
      30030748    
      30007885    
      30007886    
      30007887    
      30007888    
      30007889    
      30007890    
      30007891    
      30007892    
      30007893    
      30007894    
      30007895    
      30007896    
      30026757    
    Safire2: Various OEM models 30030748 Oct 2007 Oct 2012
    Soliscreen Cellwasher for Biotest F109271 Dec 2003 Dec 2010
    Spectra I F039001 Mar 1998 Mar 2005
    SPECTRA II CLASSIC F039002 Jun 98 Jun 05
    SPECTRA III CLASSIC F039003 Feb 99 Feb 06
    Spectra I OEM F039011 Sep 97 Sep 04
    Spectra II OEM F039012 Feb 99 Feb 06
    Spectra III OEM F039013 Aug 96 Aug 03
    Spectra I OEM weiss F039021 Nov 97 Nov 04
    Spectra II OEM weiss F039022 Apr 98 Apr 05
    Spectra II OEM weiss F039023 Jan 98 Jan 05
    Spectra RB Robotic Thermo F039032 Aug 96 Aug 03
    Spectra Robotic Thermo F039033 Mar 1997 Mar 2004
    SPECTRA RAINBOW THERMO F039034 Mar 1998 Mar 2005
    SPECTRA II MINILYSER F039035 Jun 00 Jun 07
    Spectra II Robotic F039036 Feb 96 Feb 03
    SPECTRA THERMO F039038 Jan 98 Jan 05
    Spectra Shell F039039 Mar 1998 Mar 2005
    RAINBOW ROBOTIC F039040 Oct 1997 Oct 2004
    SPECTRA GENALYSER F039041 Jul 00 Jul 07
    SPECTRA SHELL OEM F039043 Mar 1998 Mar 2005
    SPECTRA IMAGE F039044 Apr 98 Apr 05
    Spectra Rainbow F039046 Feb 99 Feb 06
    SPECTRA SHELL F039053 Mar 1999 Mar 2006
    Spectra Shell Robotic F039055 May 1996 May 2003
    Spectra III China F039056 Nov 96 Nov 03
    Spectra II Thermo Robotic T-CH F039066 Oct 1996 Oct 2003
    Spectra Thermo US F039067 Mar 1997 Mar 2004
    Spectra II Japan F039068 Mar 1997 Mar 2004
    Spectra III Robotic T-AT F039069 Jun 97 Jun 04
    Spectra II Minilyser F039071 Jan 01 Jan 08
    Spectra RB Robotic ML F039072 May 2000 May 2007
    SPECTRA MINI TECAN F039100 May 2000 May 2007
    Spectra Mini OEM F039101 Feb 00 Feb 07
    Spectra Mini AP F039102 Dec 2000 Dec 2007
    SPECTRA CALSSIC F039200 Dec 2000 Dec 2007
    Spectra Classic OEM F039201 Nov 99 Nov 06
    Spectra RB Thermo F039234 Jul 00 Jul 07
    Spectra Thermo F039238 Jun 00 Jun 07
    Spectra Shell OEM F039243 Nov 99 Nov 06
    SPECTRA IMAGE F039244 Nov 01 Nov 08
    SPECTRA RAINBOW F039246 Mar 2000 Mar 2007
    Spectra Shell F039253 May 1998 May 2005
    Spectra: Various OEM models F039037 Dec 1997 Dec 2004
      F039042 Dec 1996 Dec 2003
      F039047 Jun 98 Jun 05
      F039048 Aug 00 Aug 07
      F039052 Dec 1997 Dec 2004
      F039054 Jul 96 Jul 03
      F039057 Jan 97 Jan 04
      F039058 May 1996 May 2003
      F039059 May 1996 May 2003
      F039060 May 1996 May 2003
      F039064 Sep 97 Sep 04
      F039070 May 1997 May 2004
      F039073 Mar 1998 Mar 2005
      F039074 Sep 00 Sep 07
      F039237 Dec 1999 Dec 2006
      F039257 Jul 00 Jul 07
      F039263 May 1999 May 2006
      F039270 Jul 00 Jul 07
      F039273 Jun 98 Jun 05
      F039275 Feb 00 Feb 07
    SPECTRA FLUOR F129001 Apr 99 Apr 06
    POLARION F129002 Nov 02 Nov 09
    SPECTRAFLUOR F129003 Dec 2001 Dec 2008
    Spectra Fluor Plus F129005 Dec 2002 Dec 2009
    Sunrise: TECAN 16039300 Jul 05 Jul 12
      16039319 Dec 2004 Dec 2011
      30000599    
      30000601    
      30000603    
      30000607    
      30000609    
      30000611    
      30000613    
      30000615    
      30000617    
      30000619    
      30000621    
      30000623    
      30000625    
      30000626    
      30000628    
      30004810    
    Sunrise: Minilyser / MiniSwift models 30000605 Jun 09 Jun 16
      30001539 Jun 09 Jun 16
      30002997 Dec 2004 Dec 2011
      30003012 Dec 2004 Dec 2011
      30003028 Dec 2004 Dec 2011
      30003044 Jul 07 Jul 14
      30003046 Dec 2004 Dec 2011
    Sunrise: Various OEM models F03930216 Dec 2004 Dec 2011
      F03930401 Dec 2004 Dec 2011
      F03930402 Dec 2004 Dec 2011
      F03930403 Dec 2004 Dec 2011
      F03930405 Dec 2004 Dec 2011
      F03930406 Dec 2004 Dec 2011
      F03930407 Dec 2004 Dec 2011
      F03930408 Dec 2004 Dec 2011
      F03930409 Dec 2004 Dec 2011
      F03930410 Dec 2004 Dec 2011
      F03930411 Dec 2004 Dec 2011
      F03930412 Dec 2004 Dec 2011
      F03930413 Dec 2004 Dec 2011
      F03930414 Dec 2004 Dec 2011
      F03930415 Dec 2004 Dec 2011
      F03930416 Dec 2004 Dec 2011
      16039301 Dec 2004 Dec 2011
      16039302 Dec 2004 Dec 2011
      16039304 Dec 2004 Dec 2011
      16039401 Dec 2004 Dec 2011
      30002471 Dec 2004 Dec 2011
      30002994 Dec 2004 Dec 2011
      30002995 Dec 2004 Dec 2011
      30002996 Dec 2004 Dec 2011
      30002998 Dec 2004 Dec 2011
      30002999 Dec 2004 Dec 2011
      30003000 Dec 2004 Dec 2011
      30003001 Dec 2004 Dec 2011
      30003002 Dec 2004 Dec 2011
      30003003 Dec 2004 Dec 2011
      30003004 Dec 2004 Dec 2011
      30003005 Dec 2004 Dec 2011
      30003006 Dec 2004 Dec 2011
      30003007 Dec 2004 Dec 2011
      30003008 Dec 2004 Dec 2011
      30003009 Dec 2004 Dec 2011
      30003010 Dec 2004 Dec 2011
      30003011 Dec 2004 Dec 2011
      30003013 Dec 2004 Dec 2011
      30003014 Dec 2004 Dec 2011
      30003015 Dec 2004 Dec 2011
      30003016 Dec 2004 Dec 2011
      30003017 Dec 2004 Dec 2011
      30003018 Dec 2004 Dec 2011
      30003019 Dec 2004 Dec 2011
      30003020 Dec 2004 Dec 2011
      30003021 Dec 2004 Dec 2011
      30003022 Dec 2004 Dec 2011
      30003023 Dec 2004 Dec 2011
    Sunrise: Option TS Color 10037406 Jun 16 Jun 23
    Sunrise: Option TS Color Silver 30012990 Jun 16 Jun 23
    Sunrise: Option TS Color Red 30029798 Jun 16 Jun 23
    Sunrise: Option TS Color Blue 30029799 Jun 16 Jun 23
    Sunrise: Option TS Color Orange 30029800 Jun 16 Jun 23
    Sunrise: Option TS Color Green 30029801 Jun 16 Jun 23
    Te-MO 96 3*5 10619150 Dec 2009 Dec 2016
    Te-MO 96 3*3 10619151 Dec 2009 Dec 2016
    Te-MO 384 3*5 10612030 Dec 2009 Dec 2016
    Te-MO 384 3*3 10612032 Dec 2009 Dec 2016
    Te-PoolSafe, option for 12ml tubes 30016348 Mar 2012 Mar 2019
    Te-PoolSafe, option for 50ml Falcon tubes 30032895 Mar 2012 Mar 2019
    Twister H020134 Jul 02 Jul 09
    ULTRA F129010 Dec 2002 Dec 2009
    ULTRA: Various OEM models F129009 Dec 2002 Dec 2009
      16129017    
    ULTRA LABCD F129030 Dec 2003 Dec 2010
    ULTRA 384 F129031 Dec 2002 Dec 2009
    ULTRA Evolution: TECAN 16129029 Dec 2004 Dec 2011
      16129032    
      16129929 Dec 2008 Dec 2015

     

    * if you have questions about versions being phased out or need replacement please contact your local Tecan representative
    ** not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems)
    *** This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1




    ***************************************************************************************
    ***************************************************************************************
    Tab 04 / Software phase outs*
    ***************************************************************************************
    ***************************************************************************************

    Software Part No Shipped
    until    		 Substitution
    by    		 Part No of
    Substitution
    AMI Software RSP 5000 520.991 Sep 1998    
    Amphis   Jun 2003    
    AXS Software RSP 8000/MF 800.065 Sep 1998    
    BEP III Link Package 800.091 Sep 1998    
    Biolise   Mar 2003 Magellan  
    Blood Typer 520.672 Sep 1998    
    Blood Typer with Sample List 520.676 Sep 1998    
    Blood Typer Advanced 520.692 Sep 1998    
    Blood Typer Advanced with Sample List 520.696 Dec 1999    
    Capture   Mar 2003    
    CrysScreen V2.0 SP1 30031183 Nov 2016 None  
    Cyto Application Software 520.67 Sep 1998    
    EasySNP   Mar 2003    
    EVO Logic 30061064 Dec 2020 None  
    FACTS   Nov 2016 Freedom EVOware Plus 10615151
    FACTS Light 10615045 Nov 2016 Freedom EVOware Plus 10615151
    FACTS 4.82 + Gemini 4.2 SP4 10615040 Nov 2016 Freedom EVOware Plus 10615151
    FACTS Upg. 4.82 + Gemini 4.2 SP4 10615041 Nov 2016 Freedom EVOware Plus 10615151
    FACTS Developers 10615042 Nov 2016 None  
    FACTS Generic Driver 10615047 Nov 2016 None  
    FE 500 1.2     FE 500 2.0 10628300
    Freedom EVOlyzer SW (all versions)   Oct 2009 Freedom EVOlution SW 30030582, 30073569
    Gemini Advanced 4.2 SP4 10615060 Nov 2016 Freedom EVOware Standard 10615150
    Gemini Standard 4.2 SP4 10615065 Nov 2016 Freedom EVOware Standard 10615150
    Gemini Upg. STD./ADV.4.2 SP4 10615061 Nov 2016 Freedom EVOware Standard 10615150
    GenEditor Software 615110 Jun 2009    
    HID Evolution   Nov 2016 None  
    HID Extraction 30039731 Nov 2016 None  
    HID qPCR Setup 30019976 Nov 2016 None  
    HID qPCR Setup & Extraction combo 30040682 Nov 2016 None  
    HID CE Setup 30040683 Nov 2016 None  
    HTSoft   Mar 2003    
    Integrator SW 800.052 Sep 1998    
    KSP/TLS V1.92 615.02 Dec 1998 Logic V2.xx (32bit-version) 615.03
      615.021     615.031
      615.022     615.032
      615.023      
      615.024      
    Logic 2.6   Dec 2005 EVO Logic 3.0 30061064
    Medusa 2000 Link Package 800.092 Sep 1998    
    MEGA Application Program MAP 700.091 Sep 1998    
    Mini Typer 920.01 Sep 1998    
    Mini Typer with Sample List 920.02 Sep 1998    
    Mini Typer Advanced 920.03 Sep 1998    
    Mini Typer with Sample List 920.04 Sep 1998    
    Multicalc Link Package 800.09 Sep 1998    
    Neptune 1.0     Phased out.  
          No replacement.  
    ReaderDownload   Mar 2003 FWDownload  
    RScan   Mar 2003 XFluor4  
    Screening SW 615.003 Sep 1998 Logic V2.xx 615.03
          (32bit-version) 615.031
            615.032
    Soft2000   Mar 2003 Magellan  
    S&S V3.10 615 Sep 1998 S&S V3.10 615.006
    (16bit-version)     (32bit-version)  
    S2Read   Mar 2003 Magellan  
    SW Package for DITI 521.003 Sep 1998    
    TE-CLOUD EVOWARE BACK-UP SERVICE ALONE 30095835 Aug 2020    
    TE-CLOUD EVOWARE BACK-UP W TE-CARE CONTR 30102756 Aug 2020    
    TECMENU Software 520.998 Sep 1998    
    TecScan   Mar 2003    
    Toolbox(16bit-version) 615.001 Sep 1998 Toolbox (32bit-version) 615.001
    Toolbox 10615001   Phased out  
          Not sold anymore  

     

     

    * if you have questions about versions being phased out or need replacement please contact your local Tecan representative
    ** not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems)
    *** This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1

     
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