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Our goal is to resolve issues quickly. Our expert support teams are ready to take your call and find the best solution for you. Be ready to provide us with the model and serial number of the affected device, along with a description of the problem, and we’ll take it from there. If you prefer, send us an email and we’ll call you within 24 hours.
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Tab 01 / Support methods
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Our new Tecan Knowledge Portal is a searchable compilation of articles designed to help you troubleshoot a problem.
Click below to find how-tos, troubleshooting guides, and helpful tips & tricks.
Support is just a click away with this request form that guides you in sending us the necessary information to help you as quickly as possible.
You will receive a request number via email.
Email your local helpdesk. Avoid waiting on hold by requesting support via email. Make sure to include the instrument serial number, log files, and a complete problem description to avoid delays.
Find your local contact here.
Sometimes a call is best, and your local helpdesk has a support line. Calls are answered in the order received and hold times vary depending on call volume.
Find your local helpdesk contact number here.
A Technical Service Specialist is assigned to manage your request and becomes your point of contact through to resolution. Your Technical Service Specialist can solve most inquiries but may involve a field service engineer. Very complex issues are resolved with support from our Applications Scientists or our Expert Line for the relevant product area.
All inquiries are documented and closely tracked, from initial contact with the local helpdesk through to a satisfactory solution.
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Tab 02 / Local contact
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Unit 21 / 3 Westside Avenue
Port Melbourne Vic 3207
Australia
T +61 3 9647 4100
T 1300 808 403 (Toll free within Australia)
Mechelen Campus
Schaliënhoevedreef 20A
2800 Mechelen
Belgium
T +32 15 709 054 (dutch)
T +32 15 709 055 (french)
F +32 15 42 16 12
Room 1802-1804 and Room 205, Yuexiu Tower ,
388 Fushan Road, Pudong Xinqu,
Shanghai Shi China, 200090
China
T +86 21 2206 32 06
T +86 40 0821 38 88
F +86 21 2206 5260
Tour Swiss Life
1 bd Marius Vivier Merle
69003 Lyon
France
T +33 820 88 77 36
F +33 472 76 04 99
Werner-von-Siemens-Straße 23
74564 Crailsheim
Germany
T +49 1805 8322 633 or
T +49 1805 TECAN DE
F +49 7951 9417 92
Via Brescia, 39
20063 Cernusco Sul Naviglio (MI)
Italy
T +39 800 11 22 91
F +39 (02) 92 72 90 47
Kawasaki Tech Center
580-16, Horikawa-cho, Saiwai-ku
212-0013 Kawasaki
Japan
T +81 44 556 7338
F +81 44 556 7312
C/ Lepanto 151 Bajos
08013 Barcelona
Spain
T + 34 93 409 12 37
F + 34 93 330 87 00
Sveavägen 159, 1tr
SE-113 46 Stockholm
Sweden
T +46 8 750 39 40
F +46 8 750 39 56
Seestrasse 103
8708 Männedorf
Switzerland
T +41 44 922 82 82
T +41 44 922 83 83 (french)
F +41 44 922 89 23
Theale Court
11-13 High Street
Theale
Reading RG7 5AH
United Kingdom
T +44 118 930 0300
Technical support for NGS and microarray reagents
900 Chesapeake Drive
Redwood City, CA 94063
USA
T +1 888 654 6544
T +1 650 590 3674
Europe
T +31 (0)13 5780215
Worldwide
List of local distributors
Technical support for components (OEM, Cavro)
2450 Zanker Road
San Jose, CA 95131
USA
T +1 408 953 3100
F +1 408 953 3101
Toll Free in the US:
T +1 866 798 3226
Technical support for Tecan instruments
9401 Globe Center Drive, Suite 140
Morrisville NC 27560
USA
T +1 919 361 5200
F +1 919 361 5201
Toll Free in the US:
T +1 800 TECAN US or
T +1 800 352 5128
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Tab 03 / Product phase outs*
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| Hardware | Partnumber | Shipped until | End of Support** |
| 4 Channel Dispenser | F079002 | Oct 1995 | Oct 2002 |
| F079012 | Dec 2001 | Dec 2008 | |
| 812 SW1 TECAN | F016205 T | Dec 2000 | |
| 812 SW2 TECAN | F016206 T | Dec 2000 | |
| 96 PW: TECAN | F029001 | Jul 96 | Jul 03 |
| F029005 | Sep 96 | Sep 03 | |
| 16029011 | Jan 11 | Jan 18 | |
| 16029015 | Jun 10 | Jun 17 | |
| 96 PW: Various OEM models | F029002 | Jun 95 | Jun 02 |
| F029006 | Nov 95 | Nov 02 | |
| F029007 | Aug 96 | Aug 03 | |
| F029017 | Dec 2008 | ||
| ActiveTip M | 10619251 | Dec 2007 | Dec 2007 |
| 10619274 | |||
| 10619317 | |||
| 10642251 | |||
| 10642317 | |||
| Aquarius 96 | 10630010 | Dec 2009 | Dec 2016 |
| Aquarius 384 | 10630020 | Dec 2009 | Dec 2016 |
| AutoLia | F069003 | Apr 96 | Apr 03 |
| AUTOLIPA T | F059004 | Nov 03 | Nov 10 |
| AUTOBLOT 36 S | F059005 | Dec 2003 | Dec 2010 |
| AUTO-LIA II | F059007 | Sep 03 | Sep 10 |
| Autoloader (for Aquarius) | 10630070 | Dec 2009 | Dec 2016 |
| AutoReader II B | F016391 B | Sep 94 | Sep 01 |
| Autoreader III | F016900 I | Dec 2000 | |
| AutoWash 96 | F029003 | Sep 97 | Sep 04 |
| AutoWash II: OEM model | F016203 | Dec 2000 | |
| Carousel HS | 10612312 | Dec 2006 | Jun 13 |
| Carousel Standard | 10612310 | Jun 06 | Jun 13 |
| Carousel with BC scanner | 10612311 | Jun 06 | Jun 13 |
| Columbus: TECAN | F109000 | Nov 95 | Nov 02 |
| F109001 | Dec 1995 | Dec 2002 | |
| F109002 | Nov 95 | Nov 02 | |
| F109003 | Dec 1995 | Dec 2002 | |
| F109004 | May 1996 | May 2003 | |
| F109005 | Dec 1995 | Dec 2002 | |
| F109021 | Aug 95 | Aug 02 | |
| F109100 | Mar 1997 | Mar 2004 | |
| F109101 | Apr 97 | Apr 04 | |
| F109102 | Mar 1997 | Mar 2004 | |
| F109103 | Feb 97 | Feb 04 | |
| F109104 | Apr 97 | Apr 04 | |
| F109105 | Nov 96 | Nov 03 | |
| F109106 | Apr 97 | Apr 04 | |
| F109121 | Apr 97 | Apr 04 | |
| F109162 | Apr 97 | Apr 04 | |
| 16109201 | Dec 2004 | Dec 2011 | |
| 16109202 | Dec 2004 | Dec 2011 | |
| 16109203 | Dec 2004 | Dec 2011 | |
| 16109204 | Dec 2004 | Dec 2011 | |
| 16109205 | Dec 2004 | Dec 2011 | |
| 16109206 | Dec 2004 | Dec 2011 | |
| 16109262 | Dec 2004 | Dec 2011 | |
| 16109263 | Dec 2004 | Dec 2011 | |
| 16109276 | Dec 2004 | Dec 2011 | |
| 16109277 | Dec 2004 | Dec 2011 | |
| 16109901 | Apr 09 | Apr 16 | |
| Columbus: Genalyser / Evolyzer models | 16109221 | Jun 07 | Jun 14 |
| 16109267 | May 2008 | May 2015 | |
| 16109272 | Nov 05 | Nov 13 | |
| 16109273 | Mar 2005 | Mar 2012 | |
| 16109321 | Dec 2004 | Dec 2011 | |
| 16109367 | Jun 06 | Jun 13 | |
| Columbus Minilyser / MiniSwift models | F109022 | Aug 95 | Aug 02 |
| F109122 | Apr 97 | Apr 04 | |
| 16109224 | Jul 07 | Jul 14 | |
| 16109225 | Jul 07 | Jul 14 | |
| 16109222 | Jun 09 | Jun 16 | |
| 16109223 | Jun 09 | Jun 16 | |
| Columbus: Various OEM models | F109011 | Jul 96 | Jul 03 |
| F109012 | Aug 95 | Aug 02 | |
| F109014 | Nov 95 | Nov 02 | |
| F109016 | Aug 95 | Aug 02 | |
| F109110 | Nov 96 | Nov 03 | |
| F109111 | Jun 98 | Jun 05 | |
| F109112 | Jan 96 | Jan 03 | |
| F109113 | Jun 96 | Jun 03 | |
| F109114 | Feb 97 | Feb 04 | |
| F109115 | Feb 97 | Feb 04 | |
| F109116 | Jun 97 | Jun 04 | |
| F109131 | Apr 97 | Apr 04 | |
| F109133 | Apr 97 | Apr 04 | |
| F109134 | Jun 96 | Jun 03 | |
| F109150 | Jul 96 | Jul 03 | |
| F109151 | Jun 97 | Jun 04 | |
| F109152 | Jan 07 | Jan 14 | |
| F109154 | May 1996 | May 2003 | |
| F109157 | Feb 97 | Feb 04 | |
| F109158 | Feb 97 | Feb 04 | |
| F109159 | Jun 96 | Jun 03 | |
| F109161 | Apr 97 | Apr 04 | |
| F109211 | Dec 2003 | Dec 2010 | |
| F109212 | Dec 2003 | Dec 2010 | |
| F109213 | Dec 2003 | Dec 2010 | |
| F109214 | Dec 2003 | Dec 2010 | |
| F109215 | Dec 2003 | Dec 2010 | |
| F109216 | Dec 2003 | Dec 2010 | |
| F109230 | Dec 2003 | Dec 2010 | |
| F109231 | Dec 2003 | Dec 2010 | |
| F109232 | Dec 2003 | Dec 2010 | |
| F109233 | Dec 2003 | Dec 2010 | |
| F109234 | Dec 2003 | Dec 2010 | |
| F109250 | Dec 2003 | Dec 2010 | |
| F109251 | Dec 2003 | Dec 2010 | |
| F109254 | Dec 2003 | Dec 2010 | |
| F109257 | Dec 2004 | Dec 2011 | |
| F109258 | Dec 2004 | Dec 2011 | |
| F109259 | Dec 2003 | Dec 2010 | |
| F109260 | Dec 2003 | Dec 2010 | |
| F109261 | Dec 2003 | Dec 2010 | |
| F109264 | Dec 2003 | Dec 2010 | |
| F109265 | Dec 2003 | Dec 2010 | |
| F109269 | Dec 2004 | Dec 2011 | |
| F109270 | Dec 2004 | Dec 2011 | |
| F109274 | Feb 09 | Feb 16 | |
| F109275 | Nov 08 | Nov 15 | |
| Columbus Pro: TECAN | 16109301 | Dec 2004 | Dec 2014 |
| 16109302 | Dec 2004 | Dec 2014 | |
| 16109303 | Dec 2004 | Dec 2014 | |
| 16109304 | Dec 2004 | Dec 2014 | |
| 16109305 | Jul 05 | Jul 12 | |
| 16109306 | Dec 2004 | Dec 2014 | |
| 16109372 | Sep 08 | Sep 15 | |
| 16109373 | Dec 2009 | Dec 2016 | |
| 16109910 | Jun 09 | Jun 16 | |
| 30024935 | Dec 2008 | Dec 2015 | |
| Columbus Pro: Various OEM models | 16109374 | Dec 2004 | Dec 2014 |
| 16109375 | Dec 2004 | Dec 2014 | |
| 30016165 | Mar 2006 | Mar 2013 | |
| 30018364 | Mar 2006 | Mar 2013 | |
| 30028380 | Feb 07 | Feb 14 | |
| Connect: TECAN | 16040001 | Dec 2004 | Dec 2011 |
| 30002792 | |||
| 30002793 | |||
| 30003147 | |||
| 30003148 | |||
| 30003149 | |||
| Connect: TECAN | 16040901 | July 2017 | July 2024 |
| 10040005 | |||
| 10040006 | |||
| 10040901 | |||
| 10040902 | |||
| 10040905 | |||
| 30027365 | |||
| 30007822 | |||
| 30007823 | |||
| 30007825 | |||
| 30007826 | |||
| Diluter 445 | End 1996 | End 2003 | |
| Diluter 465/87 | End 1996 | End 2003 | |
| EAD / T | F016292 | Dec 2000 | |
| EAR 340 ATTC | F016925 | Dec 2001 | |
| FE500pro (EU) | 10620300 | June 2016 | June 2023 |
| FE500pro (US) | 10620400 | June 2016 | June 2023 |
| Fluostar 384 Well | F098004 | Dec 1995 | Dec 2002 |
| Fluostar I Incubating | F098003 | Dec 1995 | Dec 2002 |
| Fluostar I Top Reading | F098001 | Feb 97 | Feb 04 |
| Fluostar II3 | F098002 | Nov 95 | Nov 02 |
| Fluostar Prof. incubat. | F098007 | Jul 97 | Jul 04 |
| Fluostar Professionell | F098006 | Oct 1997 | Oct 2004 |
| FluPolo Takara Biomedicals | F129014 | Feb 00 | Feb 07 |
| Freedom EVO96R 100 3/3 | 10641243 | Dec 2009 | Dec 2016 |
| Freedom EVO96R 100 3/5 | 10641244 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 100 3/3 | 10641245 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 100 3/5 | 10641246 | Dec 2009 | Dec 2016 |
| Freedom EVO 100 (1st generation)*** | 10641241 | Dec 2007 | Dec 2013 |
| Freedom EVO96R 150 3/3 | 10641443 | Dec 2009 | Dec 2016 |
| Freedom EVO96R 150 3/5 | 10641444 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 150 3/3 | 10641445 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 150 3/5 | 10641446 | Dec 2009 | Dec 2016 |
| Freedom EVO 150 (1st generation)*** | 10641441 | Dec 2007 | Dec 2013 |
| Freedom EVO96R 200 3/3 | 10641543 | Dec 2009 | Dec 2016 |
| Freedom EVO96R 200 3/5 | 10641544 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 200 3/3 | 10641545 | Dec 2009 | Dec 2016 |
| Freedom EVO384R 200 3/5 | 10641546 | Dec 2009 | Dec 2016 |
| Freedom EVO 200 (1st generation)*** | 10641541 | Dec 2007 | Dec 2013 |
| Freedom EVO Clinical 100 (1st generation) | 10641242 | Dec 2007 | Dec 2013 |
| Freedom EVO Clinical 150 (1st generation) | 10641442 | Dec 2007 | Dec 2013 |
| Freedom EVO Clinical 200 (1st generation) | 10641542 | Dec 2007 | Dec 2013 |
| Freedom EVOlyzer-1 100/2 | 10650100 | Dec 2009 | Dec 2016 |
| Freedom EVOlyzer-1 100/4 | 10650101 | Dec 2009 | Dec 2016 |
| Freedom EVOlyzer-1 150 | 10650200 | Dec 2009 | Dec 2016 |
| Freedom EVOlyzer-1 200 | 10650300 | Dec 2009 | Dec 2016 |
| Genesis Freedom 100/0 | 10611240 | Dec 2004 | Dec 2011 |
| Genesis Freedom 100/4/8 | 10611241 | Dec 2004 | Dec 2011 |
| Genesis Freedom 150/0 | 10611440 | Dec 2004 | Dec 2011 |
| Genesis Freedom 150/4/8 | 10611441 | Dec 2004 | Dec 2011 |
| Genesis Freedom 200/0 | 10611540 | Dec 2004 | Dec 2011 |
| Genesis Freedom 200/4/8 | 10611541 | Dec 2004 | Dec 2011 |
| Genesis NPS 100/4 | 10611254 | Dec 2004 | Dec 2007 |
| Genesis NPS 100/8 | 10611258 | Dec 2004 | Dec 2007 |
| Genesis NPS 150/4 | 10611454 | Dec 2004 | Dec 2007 |
| Genesis NPS 150/8 | 10611458 | Dec 2004 | Dec 2007 |
| Genesis RMP 100/4 | 10750100 | Jan 06 | Jan 13 |
| Genesis RMP 100/8 | 10650110 | Jan 06 | Jan 13 |
| Genesis RMP 150/4 | 10750200 | Jan 06 | Jan 13 |
| Genesis RMP 150/8 | 10750210 | Jan 06 | Jan 13 |
| Genesis RMP 200/4 | 10750300 | Jan 06 | Jan 13 |
| Genesis RMP 200/8 | 10750310 | Jan 06 | Jan 13 |
| Genesis RMP Ortho | 10750509 | Jan 06 | Jan 13 |
| Genesis RSP 100/4 | 10611204 | Dec 2004 | Dec 2011 |
| Genesis RSP 100/4 for Haemotyper | 10611264 | Dec 2004 | Dec 2011 |
| Genesis RSP 100/8 | 10611208 | Dec 2004 | Dec 2011 |
| Genesis RSP 100/8 for Haemotyper | 10611268 | Dec 2004 | Dec 2011 |
| Genesis RSP 100/8 Proteam | 10611378 | Dec 2004 | Dec 2011 |
| Genesis RSP 150/4 | 10611404 | Dec 2004 | Dec 2011 |
| Genesis RSP 150/4 for Haemotyper | 10611464 | Dec 2004 | Dec 2011 |
| Genesis RSP 150/8 | 10611408 | Dec 2004 | Dec 2011 |
| Genesis RSP 150/8 for Haemotyper | 10611468 | Dec 2004 | Dec 2011 |
| Genesis RSP 150/8 Proteam | 10611478 | Dec 2004 | Dec 2011 |
| Genesis RSP 200/4 | 10611504 | Dec 2004 | Dec 2011 |
| Genesis RSP 200/4 for Haemotyper | 10611564 | Dec 2004 | Dec 2011 |
| Genesis RSP 200/8 | 10611508 | Dec 2004 | Dec 2011 |
| Genesis RSP 200/8 for Haemotyper | 10611568 | Dec 2004 | Dec 2011 |
| Genesis RSP 200/8 Proteam | 10611578 | Dec 2004 | Dec 2011 |
| Genesis RWS 100/4 | 10611224 | Dec 2004 | Dec 2011 |
| Genesis RWS 100/8 | 10611228 | Dec 2004 | Dec 2011 |
| Genesis RWS 150/4 | 10611424 | Dec 2004 | Dec 2011 |
| Genesis RWS 150/8 | 10611428 | Dec 2004 | Dec 2011 |
| Genesis RWS 200/4 | 10611524 | Dec 2004 | Dec 2011 |
| Genesis RWS 200/8 | 10611528 | Dec 2004 | Dec 2011 |
| Genios: TECAN | 16129004 | Dec 2012 | |
| 16129023 | |||
| 16129027 | |||
| 16129904 | |||
| Genios: Various OEM models | 16129015 | Dec 2012 | |
| 16129021 | |||
| 16129025 | |||
| 16129028 | |||
| 16129037 | |||
| 16129038 | |||
| Genios Plus: TECAN | 16129024 | Dec 2012 | |
| Genios Plus: Various OEM models | 16129026 | Dec 2012 | |
| Genios Pro | 16129035 | Dec 2013 | |
| 16129935 | |||
| Genios Pro: Various OEM models | 16129043 | Dec 2013 | |
| 16129943 | |||
| GenMate Low Volume, LiHa side, 115V | 612328 | Jun 09 | |
| GenMate Low Volume, LiHa side, 230V | 612 322 | Jun 09 | |
| GenMate Low Volume, RoMa side,115V | 612 329 | Jun 09 | |
| GenMate Low Volume, RoMa side,230V | 612 323 | Jun 09 | |
| GenMate Standard, LiHa side, 115V | 612 326 | Jun 09 | |
| GenMate Standard, LiHa side, 230V | 612 320 | Jun 09 | |
| GenMate Standard, RoMa side, 115V | 612 327 | Jun 09 | |
| GenMate Standard, RoMa side, 230V | 612 321 | Jun 09 | |
| HID Extraction | 30039731 | Oct 2016 | Oct 2023 |
| HID qPCR Setup | 30019976 | Oct 2016 | Oct 2023 |
| HID qPCR Setup & Extraction combo | 30040682 | Oct 2016 | Oct 2023 |
| HS 400: TECAN | 16149011 | Mar 2006 | Mar 2013 |
| 16149012 | |||
| 16149911 | |||
| HS 4800: TECAN | 16149001 | Jun 07 | Jun 14 |
| 16149002 | |||
| 16149901 | |||
| HS400 Pro / HS4800 Pro | Dec 2015 | Dec 2022 | |
| 10126609 | |||
| 10126616 | |||
| 10142906 | |||
| 10142907 | |||
| 10147040 | |||
| 13360003 | |||
| 13360013 | |||
| 13360014 | |||
| 13360015 | |||
| 13360016 | |||
| 13360017 | |||
| 15174039 | |||
| 30005952 | |||
| 30008555 | |||
| 30014587 | |||
| 30014646 | |||
| 30015080 | |||
| 30015245 | |||
| 30015246 | |||
| 30015717 | |||
| 30015910 | |||
| 30015911 | |||
| 30015912 | |||
| 30015916 | |||
| 30018390 | |||
| 30018611 | |||
| 30019201 | |||
| 30019209 | |||
| 30019211 | |||
| 30019886 | |||
| 30019887 | |||
| 30019888 | |||
| 30022156 | |||
| 30028201 | |||
| 30028203 | |||
| 30032537 | |||
| 30032539 | |||
| 30039168 | |||
| 30046744 | |||
| 30049687 | |||
| 30055766 | |||
| 30055767 | |||
| 30055768 | |||
| 30055769 | |||
| 30055790 | |||
| 30055791 | |||
| 30055792 | |||
| 30055793 | |||
| 30055794 | |||
| 30060841 | |||
| 30060842 | |||
| 30060843 | |||
| 30060844 | |||
| 30060846 | |||
| 30060888 | |||
| 10147019 | |||
| 30023877 | |||
| 30023878 | |||
| 30023879 | |||
| 30023880 | |||
| 30023881 | |||
| 30017938 | |||
| 30026945 | |||
| HTS7000 | F129011 | Mar 2000 | Mar 2007 |
| HTS7000 plus | F129012 | Aug 00 | Aug 07 |
| Infinite 200: TECAN | 30016056 | Oct 2010 | Oct 2017 |
| Infinite F500 | 30017907 | Dec 2016 | Dec 2023 |
| 30017959 | |||
| 30018141 | |||
| 30018528 | |||
| 30018541 | |||
| 30019332 | |||
| 30019333 | |||
| 30019334 | |||
| 30019337 | |||
| 30022327 | |||
| Infinite M1000 | 30034301 | Mar 2012 | Mar 2019 |
| 30061442 | |||
| Infinite M1000 PRO | 30063849 | July 2017 | July 2024 |
| LS Reloaded / Lasercheck | 16129020 | Jun 15 | Jun 22 |
| 10122921 | |||
| 10122922 | |||
| 10122924 | |||
| 10122925 | |||
| 30022912 | |||
| 30054711 | |||
| 30094824 | |||
| 10122927 | |||
| 10122926 | |||
| 30017387 | |||
| 10122344 | |||
| 10122345 | |||
| 10122356 | |||
| 10122358 | |||
| 10122361 | |||
| 10126601 | |||
| 11105523 | |||
| 13714417 | |||
| LS 200 / 300 / 400: TECAN | 30000634 | Mar 2005 | Mar 2012 |
| 30000635 | |||
| 30000636 | |||
| 30000637 | |||
| 30000638 | |||
| 30000639 | |||
| 30001655 | |||
| 30001656 | |||
| 30001657 | |||
| 30001658 | |||
| 30001659 | |||
| 30001660 | |||
| 30001661 | |||
| 30001662 | |||
| 30001663 | |||
| 30001664 | |||
| 30001665 | |||
| 30001666 | |||
| 30002718 | |||
| 30002719 | |||
| 30002779 | |||
| 30002780 | |||
| 30002812 | |||
| 30002813 | |||
| 30004036 | |||
| 30004037 | |||
| Mega | End 1993 | End 2000 | |
| MegaFlex | End 1998 | End 2005 | |
| Minilyser: TECAN | 16119014 | Dec 2004 | Dec 2011 |
| 16119044 | |||
| 30000633 | |||
| 30001483 | |||
| 30001484 | |||
| 30001485 | |||
| 30001486 | |||
| 30001487 | |||
| 30001488 | |||
| 30001511 | |||
| 16119040 | Jun 09 | Jun 16 | |
| 30000632 | |||
| 30001481 | |||
| 30001482 | |||
| Minilyser Various OEM models | 16119041 | Jul 07 | Jul 14 |
| 30003048 | |||
| 30003049 | |||
| 30003050 | |||
| 30003051 | |||
| 30003052 | |||
| 30003053 | |||
| 30003054 | |||
| 30003055 | |||
| 30003056 | |||
| MINIPREP 75 2-LIHA MLTSYN | 20727764 | Dec 2006 | Dec 2013 |
| MINIPREP 75 1TIP | 20728232 | Dec 2006 | Dec 2013 |
| MINIPREP 75 8-MANIFOLD | 20728234 | Dec 2006 | Dec 2013 |
| MINIPREP 75 2-LIHA, 1/ 8-MANIFOLD | 20728236 | Dec 2006 | Dec 2013 |
| MINIPREP 60 LC | 20729946 | Dec 2006 | Dec 2013 |
| MINIPREP 60 | 20730025 | Dec 2006 | Dec 2013 |
| MINIPREP 60 DITI | 20730029 | Dec 2006 | Dec 2013 |
| MINIPREP 60 8-MANIFOLD | 20730031 | Dec 2006 | Dec 2013 |
| MINIPREP 75 2-LIHA 1/1 | 20730035 | Dec 2006 | Dec 2013 |
| MINIPREP 75 2-LIHA DITI/R4 | 20737775 | Dec 2006 | Dec 2013 |
| MiniSwift: TECAN | 16119036 | Dec 2004 | Dec 2011 |
| 30001489 | |||
| 30001490 | |||
| 30001491 | |||
| 30001492 | |||
| 30001493 | |||
| 30003131 | |||
| 30003132 | |||
| 30003133 | |||
| 30003134 | |||
| 16119050 | Jun 09 | Jun 16 | |
| 16119060 | |||
| 30003130 | |||
| MiniSwift Various OEM models | 16119051 | Jul 07 | Jul 14 |
| 30003057 | |||
| 30003058 | |||
| 30003059 | |||
| 30003060 | |||
| NPS option hardware | 10614008 | Dec 2007 | Dec 2007 |
| 10614018 | |||
| NPS upgrade kit | 10619280 | Dec 2007 | Dec 2007 |
| 10619281 | |||
| 10619282 | |||
| 10619283 | |||
| Photometer 340 ATTC | F016940 | May 1994 | May 2001 |
| Photometer OT 210 | F016520 | Oct 1992 | Oct 1999 |
| Photometer PR 963 | F016415 | Feb 98 | Feb 05 |
| Pick and Place Arm | 10642012 | Dec 2007 | Dec 2013 |
| PLATE ADAPTER INCUBATOR | 10290268 | Dec 2014 | |
| INSTRUMENT POWER SCANNER | 30038387 | Jul 17 | Jun 24 |
| 30049977 | Jul 17 | Jun 24 | |
| 30045903 | Jul 17 | Jun 24 | |
| 30051829 | Jul 17 | Jun 24 | |
| 30051489 | Jul 17 | Jun 24 | |
| 30038388 | Jul 17 | Jun 24 | |
| 30049886 | Jul 17 | Jun 24 | |
| 30061190 | Jul 17 | Jun 24 | |
| 30040512 | Jul 17 | Jun 24 | |
| Power Supply Genesis Series, 600 W | 619324 | Sep 01 | Sep 08 |
| Power Supply Genesis Series, 1000 W | 750000 | Sep 01 | Sep 08 |
| Power Supply Genesis Series, 1000 W | 750003 | Sep 01 | Sep 08 |
| ProfiBlot I: Various OEM models | F069002 | Sep 96 | Sep 03 |
| F069004 | May 1997 | May 2004 | |
| ProfiBlot I TECAN | F069001 | Jun 96 | Jun 03 |
| PROFIBLOT II N | F059001 | Nov 03 | Nov 10 |
| PROFIBLOT II T | F059002 | Nov 02 | Nov 09 |
| PROFIBLOT II T | F059003 | Jan 03 | Jan 10 |
| PROFIBLOT II S | F059006 | Apr 03 | Apr 10 |
| PROFIBLOT 2IN1 | F059008 | Mar 2004 | Mar 2011 |
| Profiblot II N OEM | F059011 | May 1999 | May 2006 |
| Profiblot II S OEM | F059012 | Dec 1997 | Dec 2004 |
| Profiblot II N STRAY | F059021 | Apr 97 | Apr 04 |
| Profiblot II: Various OEM models | F059022 | Sep 03 | Sep 10 |
| F059023 | Jan 97 | Jan 04 | |
| PROFIBLOT II TH | F059025 | Oct 2002 | Oct 2009 |
| PROFIBLOT 48 2IN1 | 16059030 | Nov 08 | Nov 15 |
| PROFIBLOT 48: Option CCD-Camera | 30013186 | Dec 2008 | Dec 2013 |
| PROFIBLOT 48: Various OEM models | 16059033 | Jul 07 | Jul 14 |
| 30022756 | Dec 2006 | Dec 2013 | |
| Proteam Digest 100 | 10611375 | Dec 2004 | Dec 2011 |
| Proteam Digest 150 | 10611475 | Dec 2004 | Dec 2011 |
| Proteam Digest 200 | 10611575 | Dec 2004 | Dec 2011 |
| Proteam FFE | F139001 | Dec 2003 | Dec 2010 |
| F139011 | |||
| F139003 | Jun 03 | Jun 10 | |
| PW 384: TECAN | 16029100 | Dec 2010 | Dec 2017 |
| 16029102 | |||
| 16029103 | |||
| 16029900 | |||
| 30002592 | |||
| 30002593 | |||
| 30002594 | |||
| 30002595 | |||
| PW 384: Various OEM models | 16029101 | Dec 2010 | Dec 2017 |
| QC Plate | B016008 | Mar 1996 | Mar 2003 |
| QC Plate Quarz | B016009 | Mar 1996 | Mar 2003 |
| QC-PLATE COMPLETE TECAN | B016130 | Mar 1996 | Mar 2003 |
| QC PLATE FOR R210/R510 | B016131 | Mar 1996 | Mar 2003 |
| QCPAC2 ATX V2.27 READERS | B016135 | May 2000 | May 2007 |
| QC-Pac ATC TECAN V4.0 | B016137 | Mar 1996 | Mar 2003 |
| QCPAC2 WITH CARTRIDGE V2.27 SPECTRA | B016138 | Jun 02 | Jun 09 |
| QCPAC2 WITHOUT CARTRIDGE V2.27 SPECTRA | B016139 | Aug 02 | Aug 09 |
| QC Pac2 Spectra V2.27 | B032497 | Nov 01 | Nov 08 |
| QC PAC 340-750nm Spectra | B032498 | Mar 1996 | Mar 2003 |
| QCPAC1 400-700NM SPECTRA | B032499 | Mar 1996 | Mar 2003 |
| R-400 ATC Schiapparelli | B016902 | Dec 1993 | Dec 2000 |
| RSP 5000 non CE | End 1996 | End 2003 | |
| RSP 5000 CE | End 1998 | End 2005 | |
| RSP 8000 | End 1996 | End 2003 | |
| Safire | F129013 | Dec 2004 | Dec 2011 |
| Safire DIODE ARRAY SYSTEM | F129018 | Apr 02 | Apr 09 |
| Safire: Various OEM models | F129022 | Dec 2004 | Dec 2011 |
| Safire2: TECAN | 16129042 | Mar 2009 | Mar 2014 |
| 30030748 | |||
| 30007885 | |||
| 30007886 | |||
| 30007887 | |||
| 30007888 | |||
| 30007889 | |||
| 30007890 | |||
| 30007891 | |||
| 30007892 | |||
| 30007893 | |||
| 30007894 | |||
| 30007895 | |||
| 30007896 | |||
| 30026757 | |||
| Safire2: Various OEM models | 30030748 | Oct 2007 | Oct 2012 |
| Soliscreen Cellwasher for Biotest | F109271 | Dec 2003 | Dec 2010 |
| Spectra I | F039001 | Mar 1998 | Mar 2005 |
| SPECTRA II CLASSIC | F039002 | Jun 98 | Jun 05 |
| SPECTRA III CLASSIC | F039003 | Feb 99 | Feb 06 |
| Spectra I OEM | F039011 | Sep 97 | Sep 04 |
| Spectra II OEM | F039012 | Feb 99 | Feb 06 |
| Spectra III OEM | F039013 | Aug 96 | Aug 03 |
| Spectra I OEM weiss | F039021 | Nov 97 | Nov 04 |
| Spectra II OEM weiss | F039022 | Apr 98 | Apr 05 |
| Spectra II OEM weiss | F039023 | Jan 98 | Jan 05 |
| Spectra RB Robotic Thermo | F039032 | Aug 96 | Aug 03 |
| Spectra Robotic Thermo | F039033 | Mar 1997 | Mar 2004 |
| SPECTRA RAINBOW THERMO | F039034 | Mar 1998 | Mar 2005 |
| SPECTRA II MINILYSER | F039035 | Jun 00 | Jun 07 |
| Spectra II Robotic | F039036 | Feb 96 | Feb 03 |
| SPECTRA THERMO | F039038 | Jan 98 | Jan 05 |
| Spectra Shell | F039039 | Mar 1998 | Mar 2005 |
| RAINBOW ROBOTIC | F039040 | Oct 1997 | Oct 2004 |
| SPECTRA GENALYSER | F039041 | Jul 00 | Jul 07 |
| SPECTRA SHELL OEM | F039043 | Mar 1998 | Mar 2005 |
| SPECTRA IMAGE | F039044 | Apr 98 | Apr 05 |
| Spectra Rainbow | F039046 | Feb 99 | Feb 06 |
| SPECTRA SHELL | F039053 | Mar 1999 | Mar 2006 |
| Spectra Shell Robotic | F039055 | May 1996 | May 2003 |
| Spectra III China | F039056 | Nov 96 | Nov 03 |
| Spectra II Thermo Robotic T-CH | F039066 | Oct 1996 | Oct 2003 |
| Spectra Thermo US | F039067 | Mar 1997 | Mar 2004 |
| Spectra II Japan | F039068 | Mar 1997 | Mar 2004 |
| Spectra III Robotic T-AT | F039069 | Jun 97 | Jun 04 |
| Spectra II Minilyser | F039071 | Jan 01 | Jan 08 |
| Spectra RB Robotic ML | F039072 | May 2000 | May 2007 |
| SPECTRA MINI TECAN | F039100 | May 2000 | May 2007 |
| Spectra Mini OEM | F039101 | Feb 00 | Feb 07 |
| Spectra Mini AP | F039102 | Dec 2000 | Dec 2007 |
| SPECTRA CALSSIC | F039200 | Dec 2000 | Dec 2007 |
| Spectra Classic OEM | F039201 | Nov 99 | Nov 06 |
| Spectra RB Thermo | F039234 | Jul 00 | Jul 07 |
| Spectra Thermo | F039238 | Jun 00 | Jun 07 |
| Spectra Shell OEM | F039243 | Nov 99 | Nov 06 |
| SPECTRA IMAGE | F039244 | Nov 01 | Nov 08 |
| SPECTRA RAINBOW | F039246 | Mar 2000 | Mar 2007 |
| Spectra Shell | F039253 | May 1998 | May 2005 |
| Spectra: Various OEM models | F039037 | Dec 1997 | Dec 2004 |
| F039042 | Dec 1996 | Dec 2003 | |
| F039047 | Jun 98 | Jun 05 | |
| F039048 | Aug 00 | Aug 07 | |
| F039052 | Dec 1997 | Dec 2004 | |
| F039054 | Jul 96 | Jul 03 | |
| F039057 | Jan 97 | Jan 04 | |
| F039058 | May 1996 | May 2003 | |
| F039059 | May 1996 | May 2003 | |
| F039060 | May 1996 | May 2003 | |
| F039064 | Sep 97 | Sep 04 | |
| F039070 | May 1997 | May 2004 | |
| F039073 | Mar 1998 | Mar 2005 | |
| F039074 | Sep 00 | Sep 07 | |
| F039237 | Dec 1999 | Dec 2006 | |
| F039257 | Jul 00 | Jul 07 | |
| F039263 | May 1999 | May 2006 | |
| F039270 | Jul 00 | Jul 07 | |
| F039273 | Jun 98 | Jun 05 | |
| F039275 | Feb 00 | Feb 07 | |
| SPECTRA FLUOR | F129001 | Apr 99 | Apr 06 |
| POLARION | F129002 | Nov 02 | Nov 09 |
| SPECTRAFLUOR | F129003 | Dec 2001 | Dec 2008 |
| Spectra Fluor Plus | F129005 | Dec 2002 | Dec 2009 |
| Sunrise: TECAN | 16039300 | Jul 05 | Jul 12 |
| 16039319 | Dec 2004 | Dec 2011 | |
| 30000599 | |||
| 30000601 | |||
| 30000603 | |||
| 30000607 | |||
| 30000609 | |||
| 30000611 | |||
| 30000613 | |||
| 30000615 | |||
| 30000617 | |||
| 30000619 | |||
| 30000621 | |||
| 30000623 | |||
| 30000625 | |||
| 30000626 | |||
| 30000628 | |||
| 30004810 | |||
| Sunrise: Minilyser / MiniSwift models | 30000605 | Jun 09 | Jun 16 |
| 30001539 | Jun 09 | Jun 16 | |
| 30002997 | Dec 2004 | Dec 2011 | |
| 30003012 | Dec 2004 | Dec 2011 | |
| 30003028 | Dec 2004 | Dec 2011 | |
| 30003044 | Jul 07 | Jul 14 | |
| 30003046 | Dec 2004 | Dec 2011 | |
| Sunrise: Various OEM models | F03930216 | Dec 2004 | Dec 2011 |
| F03930401 | Dec 2004 | Dec 2011 | |
| F03930402 | Dec 2004 | Dec 2011 | |
| F03930403 | Dec 2004 | Dec 2011 | |
| F03930405 | Dec 2004 | Dec 2011 | |
| F03930406 | Dec 2004 | Dec 2011 | |
| F03930407 | Dec 2004 | Dec 2011 | |
| F03930408 | Dec 2004 | Dec 2011 | |
| F03930409 | Dec 2004 | Dec 2011 | |
| F03930410 | Dec 2004 | Dec 2011 | |
| F03930411 | Dec 2004 | Dec 2011 | |
| F03930412 | Dec 2004 | Dec 2011 | |
| F03930413 | Dec 2004 | Dec 2011 | |
| F03930414 | Dec 2004 | Dec 2011 | |
| F03930415 | Dec 2004 | Dec 2011 | |
| F03930416 | Dec 2004 | Dec 2011 | |
| 16039301 | Dec 2004 | Dec 2011 | |
| 16039302 | Dec 2004 | Dec 2011 | |
| 16039304 | Dec 2004 | Dec 2011 | |
| 16039401 | Dec 2004 | Dec 2011 | |
| 30002471 | Dec 2004 | Dec 2011 | |
| 30002994 | Dec 2004 | Dec 2011 | |
| 30002995 | Dec 2004 | Dec 2011 | |
| 30002996 | Dec 2004 | Dec 2011 | |
| 30002998 | Dec 2004 | Dec 2011 | |
| 30002999 | Dec 2004 | Dec 2011 | |
| 30003000 | Dec 2004 | Dec 2011 | |
| 30003001 | Dec 2004 | Dec 2011 | |
| 30003002 | Dec 2004 | Dec 2011 | |
| 30003003 | Dec 2004 | Dec 2011 | |
| 30003004 | Dec 2004 | Dec 2011 | |
| 30003005 | Dec 2004 | Dec 2011 | |
| 30003006 | Dec 2004 | Dec 2011 | |
| 30003007 | Dec 2004 | Dec 2011 | |
| 30003008 | Dec 2004 | Dec 2011 | |
| 30003009 | Dec 2004 | Dec 2011 | |
| 30003010 | Dec 2004 | Dec 2011 | |
| 30003011 | Dec 2004 | Dec 2011 | |
| 30003013 | Dec 2004 | Dec 2011 | |
| 30003014 | Dec 2004 | Dec 2011 | |
| 30003015 | Dec 2004 | Dec 2011 | |
| 30003016 | Dec 2004 | Dec 2011 | |
| 30003017 | Dec 2004 | Dec 2011 | |
| 30003018 | Dec 2004 | Dec 2011 | |
| 30003019 | Dec 2004 | Dec 2011 | |
| 30003020 | Dec 2004 | Dec 2011 | |
| 30003021 | Dec 2004 | Dec 2011 | |
| 30003022 | Dec 2004 | Dec 2011 | |
| 30003023 | Dec 2004 | Dec 2011 | |
| Sunrise: Option TS Color | 10037406 | Jun 16 | Jun 23 |
| Sunrise: Option TS Color Silver | 30012990 | Jun 16 | Jun 23 |
| Sunrise: Option TS Color Red | 30029798 | Jun 16 | Jun 23 |
| Sunrise: Option TS Color Blue | 30029799 | Jun 16 | Jun 23 |
| Sunrise: Option TS Color Orange | 30029800 | Jun 16 | Jun 23 |
| Sunrise: Option TS Color Green | 30029801 | Jun 16 | Jun 23 |
| Te-MO 96 3*5 | 10619150 | Dec 2009 | Dec 2016 |
| Te-MO 96 3*3 | 10619151 | Dec 2009 | Dec 2016 |
| Te-MO 384 3*5 | 10612030 | Dec 2009 | Dec 2016 |
| Te-MO 384 3*3 | 10612032 | Dec 2009 | Dec 2016 |
| Te-PoolSafe, option for 12ml tubes | 30016348 | Mar 2012 | Mar 2019 |
| Te-PoolSafe, option for 50ml Falcon tubes | 30032895 | Mar 2012 | Mar 2019 |
| Twister | H020134 | Jul 02 | Jul 09 |
| ULTRA | F129010 | Dec 2002 | Dec 2009 |
| ULTRA: Various OEM models | F129009 | Dec 2002 | Dec 2009 |
| 16129017 | |||
| ULTRA LABCD | F129030 | Dec 2003 | Dec 2010 |
| ULTRA 384 | F129031 | Dec 2002 | Dec 2009 |
| ULTRA Evolution: TECAN | 16129029 | Dec 2004 | Dec 2011 |
| 16129032 | |||
| 16129929 | Dec 2008 | Dec 2015 |
| * | if you have questions about versions being phased out or need replacement please contact your local Tecan representative |
| ** | not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems) |
| *** | This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1 |
***************************************************************************************
***************************************************************************************
Tab 04 / Software phase outs*
***************************************************************************************
***************************************************************************************
| Software | Part No | Shipped until |
Substitution by |
Part No of Substitution |
| AMI Software RSP 5000 | 520.991 | Sep 1998 | ||
| Amphis | Jun 2003 | |||
| AXS Software RSP 8000/MF | 800.065 | Sep 1998 | ||
| BEP III Link Package | 800.091 | Sep 1998 | ||
| Biolise | Mar 2003 | Magellan | ||
| Blood Typer | 520.672 | Sep 1998 | ||
| Blood Typer with Sample List | 520.676 | Sep 1998 | ||
| Blood Typer Advanced | 520.692 | Sep 1998 | ||
| Blood Typer Advanced with Sample List | 520.696 | Dec 1999 | ||
| Capture | Mar 2003 | |||
| CrysScreen V2.0 SP1 | 30031183 | Nov 2016 | None | |
| Cyto Application Software | 520.67 | Sep 1998 | ||
| EasySNP | Mar 2003 | |||
| EVO Logic | 30061064 | Dec 2020 | None | |
| FACTS | Nov 2016 | Freedom EVOware Plus | 10615151 | |
| FACTS Light | 10615045 | Nov 2016 | Freedom EVOware Plus | 10615151 |
| FACTS 4.82 + Gemini 4.2 SP4 | 10615040 | Nov 2016 | Freedom EVOware Plus | 10615151 |
| FACTS Upg. 4.82 + Gemini 4.2 SP4 | 10615041 | Nov 2016 | Freedom EVOware Plus | 10615151 |
| FACTS Developers | 10615042 | Nov 2016 | None | |
| FACTS Generic Driver | 10615047 | Nov 2016 | None | |
| FE 500 1.2 | FE 500 2.0 | 10628300 | ||
| Freedom EVOlyzer SW (all versions) | Oct 2009 | Freedom EVOlution SW | 30030582, 30073569 | |
| Gemini Advanced 4.2 SP4 | 10615060 | Nov 2016 | Freedom EVOware Standard | 10615150 |
| Gemini Standard 4.2 SP4 | 10615065 | Nov 2016 | Freedom EVOware Standard | 10615150 |
| Gemini Upg. STD./ADV.4.2 SP4 | 10615061 | Nov 2016 | Freedom EVOware Standard | 10615150 |
| GenEditor Software | 615110 | Jun 2009 | ||
| HID Evolution | Nov 2016 | None | ||
| HID Extraction | 30039731 | Nov 2016 | None | |
| HID qPCR Setup | 30019976 | Nov 2016 | None | |
| HID qPCR Setup & Extraction combo | 30040682 | Nov 2016 | None | |
| HID CE Setup | 30040683 | Nov 2016 | None | |
| HTSoft | Mar 2003 | |||
| Integrator SW | 800.052 | Sep 1998 | ||
| KSP/TLS V1.92 | 615.02 | Dec 1998 | Logic V2.xx (32bit-version) | 615.03 |
| 615.021 | 615.031 | |||
| 615.022 | 615.032 | |||
| 615.023 | ||||
| 615.024 | ||||
| Logic 2.6 | Dec 2005 | EVO Logic 3.0 | 30061064 | |
| Medusa 2000 Link Package | 800.092 | Sep 1998 | ||
| MEGA Application Program MAP | 700.091 | Sep 1998 | ||
| Mini Typer | 920.01 | Sep 1998 | ||
| Mini Typer with Sample List | 920.02 | Sep 1998 | ||
| Mini Typer Advanced | 920.03 | Sep 1998 | ||
| Mini Typer with Sample List | 920.04 | Sep 1998 | ||
| Multicalc Link Package | 800.09 | Sep 1998 | ||
| Neptune 1.0 | Phased out. | |||
| No replacement. | ||||
| ReaderDownload | Mar 2003 | FWDownload | ||
| RScan | Mar 2003 | XFluor4 | ||
| Screening SW | 615.003 | Sep 1998 | Logic V2.xx | 615.03 |
| (32bit-version) | 615.031 | |||
| 615.032 | ||||
| Soft2000 | Mar 2003 | Magellan | ||
| S&S V3.10 | 615 | Sep 1998 | S&S V3.10 | 615.006 |
| (16bit-version) | (32bit-version) | |||
| S2Read | Mar 2003 | Magellan | ||
| SW Package for DITI | 521.003 | Sep 1998 | ||
| TE-CLOUD EVOWARE BACK-UP SERVICE ALONE | 30095835 | Aug 2020 | ||
| TE-CLOUD EVOWARE BACK-UP W TE-CARE CONTR | 30102756 | Aug 2020 | ||
| TECMENU Software | 520.998 | Sep 1998 | ||
| TecScan | Mar 2003 | |||
| Toolbox(16bit-version) | 615.001 | Sep 1998 | Toolbox (32bit-version) | 615.001 |
| Toolbox | 10615001 | Phased out | ||
| Not sold anymore |
| * | if you have questions about versions being phased out or need replacement please contact your local Tecan representative |
| ** | not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems) |
| *** | This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1 |