Service is a Tecan attitude

It is our goal to provide you with a fast and positive experience in solving the issue you are facing. To avoid hold times, our recommended method for support is to submit a web support request by clicking „Create Request“ located in the right upper corner. You will be prompted for information such as your serial number and log files that are helpful in troubleshooting. It is our goal that you receive a response from Tecan within 24 hours.

Additional methods to contact Tecan helpdesk or information related to discontinued products can be found using the tabs below.

Need technical support?

Direct access to your local helpdesk

CREATE REQUEST




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Tab 01 / Support methods
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There are three channels offered to request support

Web request (Recommended)

Support is just a click away with this method offering you a guided request form that provides us with the necessary information to help you as quickly as possible. You will receive a request number via email.

CREATE REQUEST

Email

Email your local helpdesk. Avoid call hold times by requesting support via email. Please ensure you include your serial number, log files, and a complete problem description to avoid delays.

Find your local contact here.

Telephone

Local helpdesk support line. Hold times vary depending on call volumes, calls are answered in the order they are received.

Find your local helpdesk contact number here.

What happens next?

A Technical Service Specialist will be assigned to control your request and will be your point of contact through to resolution. Most inquiries are able to be solved by the Technical Service Specialist, however they may involve a field service engineer or for very complex issues, our Applications Scientists or our Expert Line for the respective product area.

All inquiries are documented and closely tracked, from the initial contact to the local helpdesk through to the issue has been satisfactorily resolved.




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Tab 02 / Local contact
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Unit 21 / 3 Westside Avenue

Port Melbourne Vic 3207

Australia

T +61 3 9647 4100

F +61 3 9647 4199

T 1300 808 403 (Toll free within Australia)

helpdesk-aus@tecan.com

Untersbergstrasse 1a

A-5082 Grödig

Austria

T +43 6246 8933 256

F +43 6246 7277 0

helpdesk-at@tecan.com

Mechelen Campus

Schaliënhoevedreef 20A

2800 Mechelen

Belgium

T +32 15 42 13 19

F +32 15 42 16 12

helpdesk.benelux@tecan.com

Room 1802-1804, No.388,

Fushan Road, Pudong New Area

200122 Shanghai P.R.

China

T +86 21 2206 32 06

T +86 40 0821 38 88

F +86 21 2206 5260

helpdesk-cn@tecan.com

6, Avenue du Château de Gerland

69007 Lyon

France

T +33 820 88 77 36

F +33 472 76 04 99

helpdesk-fr@tecan.com

Werner-von-Siemens-Straße 23

74564 Crailsheim

Germany

T +49 1805 8322 633 or

T +49 1805 TECAN DE

F +49 7951 9417 92

helpdesk-de@tecan.com

Via Brescia, 39

20063 Cernusco Sul Naviglio (MI)

Italy

T +39 800 11 22 91

F +39 (02) 92 72 90 47

helpdesk-it@tecan.com

Kawasaki Tech Center

580-16, Horikawa-cho, Saiwai-ku

212-0013 Kawasaki

Japan

T +81 44 556 7311(Kawasaki)

F +81 44 556 7312 (Kawasaki)

T +81 (0) 6305 8511 (Osaka)

helpdesk-jp@tecan.com

18 Boon Lay Way

TradeHub 21, #10-106

Singapore 609966

Singapore

T +65 6444 1886

info-sg@tecan.com

C/ Lepanto 151 Bajos

08013 Barcelona

Spain

T + 34 93 595 25 31

F + 34 93 330 87 00

helpdesk-sp@tecan.com

Sveavägen 159, 1tr

SE-113 46 Stockholm

Sweden

T +46 8 750 39 40

F +46 8 750 39 56

helpdesk@tecan.se

Seestrasse 103

8708 Männedorf

Switzerland

T +41 44 922 82 82

T +41 44 922 83 83 (french)

F +41 44 922 89 23

helpdesk-ch@tecan.com

Theale Court

11-13 High Street

Theale

Reading RG7 5AH

United Kingdom

T +44 118 930 0300

F +44 118 930 5671

helpdesk-uk@tecan.com

Technical support for NGS and microarray reagents

900 Chesapeake Drive

Redwood City, CA 94063


USA

T +1 888 654 6544

T +1 650 590 3674

techserv@nugen.com

Europe

T +31 (0)13 5780215

europe@nugen.com

Worldwide

techserv@nugen.com

List of local distributors

Website

Technical support for components (OEM, Cavro)

2450 Zanker Road

San Jose, CA 95131

USA

T +1 408 953 3100

F +1 408 953 3101

Toll Free in the US:

T +1 866 798 3226

helpdesk-sy@tecan.com

Technical support for Tecan instruments

9401 Globe Center Drive, Suite 140

Morrisville NC 27560

USA

T +1 919 361 5200

F +1 919 361 5201

Toll Free in the US:

T +1 800 TECAN US or

T +1 800 352 5128

helpdesk-us@tecan.com




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Tab 03 / Product phase outs*
***************************************************************************************
***************************************************************************************

Hardware Partnumber Shipped until End of Support**
4 Channel Dispenser F079002 Oct 1995 Oct 2002
  F079012 Dec 2001 Dec 2008
812 SW1 TECAN F016205 T   Dec 2000
812 SW2 TECAN F016206 T   Dec 2000
96 PW: TECAN F029001 Jul 96 Jul 03
  F029005 Sep 96 Sep 03
  16029011 Jan 11 Jan 18
  16029015 Jun 10 Jun 17
96 PW: Various OEM models F029002 Jun 95 Jun 02
  F029006 Nov 95 Nov 02
  F029007 Aug 96 Aug 03
  F029017   Dec 2008
ActiveTip M 10619251 Dec 2007 Dec 2007
  10619274    
  10619317    
  10642251    
  10642317    
Aquarius 96 10630010 Dec 2009 Dec 2016
Aquarius 384 10630020 Dec 2009 Dec 2016
AutoLia F069003 Apr 96 Apr 03
AUTOLIPA T F059004 Nov 03 Nov 10
AUTOBLOT 36 S F059005 Dec 2003 Dec 2010
AUTO-LIA II F059007 Sep 03 Sep 10
Autoloader (for Aquarius) 10630070 Dec 2009 Dec 2016
AutoReader II B F016391 B Sep 94 Sep 01
Autoreader III F016900 I   Dec 2000
AutoWash 96 F029003 Sep 97 Sep 04
AutoWash II: OEM model F016203   Dec 2000
Carousel HS 10612312 Dec 2006 Jun 13
Carousel Standard 10612310 Jun 06 Jun 13
Carousel with BC scanner 10612311 Jun 06 Jun 13
Columbus: TECAN F109000 Nov 95 Nov 02
  F109001 Dec 1995 Dec 2002
  F109002 Nov 95 Nov 02
  F109003 Dec 1995 Dec 2002
  F109004 May 1996 May 2003
  F109005 Dec 1995 Dec 2002
  F109021 Aug 95 Aug 02
  F109100 Mar 1997 Mar 2004
  F109101 Apr 97 Apr 04
  F109102 Mar 1997 Mar 2004
  F109103 Feb 97 Feb 04
  F109104 Apr 97 Apr 04
  F109105 Nov 96 Nov 03
  F109106 Apr 97 Apr 04
  F109121 Apr 97 Apr 04
  F109162 Apr 97 Apr 04
  16109201 Dec 2004 Dec 2011
  16109202 Dec 2004 Dec 2011
  16109203 Dec 2004 Dec 2011
  16109204 Dec 2004 Dec 2011
  16109205 Dec 2004 Dec 2011
  16109206 Dec 2004 Dec 2011
  16109262 Dec 2004 Dec 2011
  16109263 Dec 2004 Dec 2011
  16109276 Dec 2004 Dec 2011
  16109277 Dec 2004 Dec 2011
  16109901 Apr 09 Apr 16
Columbus: Genalyser / Evolyzer models 16109221 Jun 07 Jun 14
  16109267 May 2008 May 2015
  16109272 Nov 05 Nov 13
  16109273 Mar 2005 Mar 2012
  16109321 Dec 2004 Dec 2011
  16109367 Jun 06 Jun 13
Columbus Minilyser / MiniSwift models F109022 Aug 95 Aug 02
  F109122 Apr 97 Apr 04
  16109224 Jul 07 Jul 14
  16109225 Jul 07 Jul 14
  16109222 Jun 09 Jun 16
  16109223 Jun 09 Jun 16
Columbus: Various OEM models F109011 Jul 96 Jul 03
  F109012 Aug 95 Aug 02
  F109014 Nov 95 Nov 02
  F109016 Aug 95 Aug 02
  F109110 Nov 96 Nov 03
  F109111 Jun 98 Jun 05
  F109112 Jan 96 Jan 03
  F109113 Jun 96 Jun 03
  F109114 Feb 97 Feb 04
  F109115 Feb 97 Feb 04
  F109116 Jun 97 Jun 04
  F109131 Apr 97 Apr 04
  F109133 Apr 97 Apr 04
  F109134 Jun 96 Jun 03
  F109150 Jul 96 Jul 03
  F109151 Jun 97 Jun 04
  F109152 Jan 07 Jan 14
  F109154 May 1996 May 2003
  F109157 Feb 97 Feb 04
  F109158 Feb 97 Feb 04
  F109159 Jun 96 Jun 03
  F109161 Apr 97 Apr 04
  F109211 Dec 2003 Dec 2010
  F109212 Dec 2003 Dec 2010
  F109213 Dec 2003 Dec 2010
  F109214 Dec 2003 Dec 2010
  F109215 Dec 2003 Dec 2010
  F109216 Dec 2003 Dec 2010
  F109230 Dec 2003 Dec 2010
  F109231 Dec 2003 Dec 2010
  F109232 Dec 2003 Dec 2010
  F109233 Dec 2003 Dec 2010
  F109234 Dec 2003 Dec 2010
  F109250 Dec 2003 Dec 2010
  F109251 Dec 2003 Dec 2010
  F109254 Dec 2003 Dec 2010
  F109257 Dec 2004 Dec 2011
  F109258 Dec 2004 Dec 2011
  F109259 Dec 2003 Dec 2010
  F109260 Dec 2003 Dec 2010
  F109261 Dec 2003 Dec 2010
  F109264 Dec 2003 Dec 2010
  F109265 Dec 2003 Dec 2010
  F109269 Dec 2004 Dec 2011
  F109270 Dec 2004 Dec 2011
  F109274 Feb 09 Feb 16
  F109275 Nov 08 Nov 15
Columbus Pro: TECAN 16109301 Dec 2004 Dec 2014
  16109302 Dec 2004 Dec 2014
  16109303 Dec 2004 Dec 2014
  16109304 Dec 2004 Dec 2014
  16109305 Jul 05 Jul 12
  16109306 Dec 2004 Dec 2014
  16109372 Sep 08 Sep 15
  16109373 Dec 2009 Dec 2016
  16109910 Jun 09 Jun 16
  30024935 Dec 2008 Dec 2015
Columbus Pro: Various OEM models 16109374 Dec 2004 Dec 2014
  16109375 Dec 2004 Dec 2014
  30016165 Mar 2006 Mar 2013
  30018364 Mar 2006 Mar 2013
  30028380 Feb 07 Feb 14
Connect: TECAN 16040001 Dec 2004 Dec 2011
  30002792    
  30002793    
  30003147    
  30003148    
  30003149    
Connect: TECAN 16040901 July 2017 July 2024
  10040005    
  10040006    
  10040901    
  10040902    
  10040905    
  30027365    
  30007822    
  30007823    
  30007825    
  30007826    
Diluter 445   End 1996 End 2003
Diluter 465/87   End 1996 End 2003
EAD / T F016292   Dec 2000
EAR 340 ATTC F016925   Dec 2001
FE500pro (EU) 10620300 June 2016 June 2023
FE500pro (US) 10620400 June 2016 June 2023
Fluostar 384 Well F098004 Dec 1995 Dec 2002
Fluostar I Incubating F098003 Dec 1995 Dec 2002
Fluostar I Top Reading F098001 Feb 97 Feb 04
Fluostar II3 F098002 Nov 95 Nov 02
Fluostar Prof. incubat. F098007 Jul 97 Jul 04
Fluostar Professionell F098006 Oct 1997 Oct 2004
FluPolo Takara Biomedicals F129014 Feb 00 Feb 07
Freedom EVO96R 100 3/3 10641243 Dec 2009 Dec 2016
Freedom EVO96R 100 3/5 10641244 Dec 2009 Dec 2016
Freedom EVO384R 100 3/3 10641245 Dec 2009 Dec 2016
Freedom EVO384R 100 3/5 10641246 Dec 2009 Dec 2016
Freedom EVO 100 (1st generation)*** 10641241 Dec 2007 Dec 2013
Freedom EVO96R 150 3/3 10641443 Dec 2009 Dec 2016
Freedom EVO96R 150 3/5 10641444 Dec 2009 Dec 2016
Freedom EVO384R 150 3/3 10641445 Dec 2009 Dec 2016
Freedom EVO384R 150 3/5 10641446 Dec 2009 Dec 2016
Freedom EVO 150 (1st generation)*** 10641441 Dec 2007 Dec 2013
Freedom EVO96R 200 3/3 10641543 Dec 2009 Dec 2016
Freedom EVO96R 200 3/5 10641544 Dec 2009 Dec 2016
Freedom EVO384R 200 3/3 10641545 Dec 2009 Dec 2016
Freedom EVO384R 200 3/5 10641546 Dec 2009 Dec 2016
Freedom EVO 200 (1st generation)*** 10641541 Dec 2007 Dec 2013
Freedom EVO Clinical 100 (1st generation) 10641242 Dec 2007 Dec 2013
Freedom EVO Clinical 150 (1st generation) 10641442 Dec 2007 Dec 2013
Freedom EVO Clinical 200 (1st generation) 10641542 Dec 2007 Dec 2013
Freedom EVOlyzer-1 100/2 10650100 Dec 2009 Dec 2016
Freedom EVOlyzer-1 100/4 10650101 Dec 2009 Dec 2016
Freedom EVOlyzer-1 150 10650200 Dec 2009 Dec 2016
Freedom EVOlyzer-1 200 10650300 Dec 2009 Dec 2016
Genesis Freedom 100/0 10611240 Dec 2004 Dec 2011
Genesis Freedom 100/4/8 10611241 Dec 2004 Dec 2011
Genesis Freedom 150/0 10611440 Dec 2004 Dec 2011
Genesis Freedom 150/4/8 10611441 Dec 2004 Dec 2011
Genesis Freedom 200/0 10611540 Dec 2004 Dec 2011
Genesis Freedom 200/4/8 10611541 Dec 2004 Dec 2011
Genesis NPS 100/4 10611254 Dec 2004 Dec 2007
Genesis NPS 100/8 10611258 Dec 2004 Dec 2007
Genesis NPS 150/4 10611454 Dec 2004 Dec 2007
Genesis NPS 150/8 10611458 Dec 2004 Dec 2007
Genesis RMP 100/4 10750100 Jan 06 Jan 13
Genesis RMP 100/8 10650110 Jan 06 Jan 13
Genesis RMP 150/4 10750200 Jan 06 Jan 13
Genesis RMP 150/8 10750210 Jan 06 Jan 13
Genesis RMP 200/4 10750300 Jan 06 Jan 13
Genesis RMP 200/8 10750310 Jan 06 Jan 13
Genesis RMP Ortho 10750509 Jan 06 Jan 13
Genesis RSP 100/4 10611204 Dec 2004 Dec 2011
Genesis RSP 100/4 for Haemotyper 10611264 Dec 2004 Dec 2011
Genesis RSP 100/8 10611208 Dec 2004 Dec 2011
Genesis RSP 100/8 for Haemotyper 10611268 Dec 2004 Dec 2011
Genesis RSP 100/8 Proteam 10611378 Dec 2004 Dec 2011
Genesis RSP 150/4 10611404 Dec 2004 Dec 2011
Genesis RSP 150/4 for Haemotyper 10611464 Dec 2004 Dec 2011
Genesis RSP 150/8 10611408 Dec 2004 Dec 2011
Genesis RSP 150/8 for Haemotyper 10611468 Dec 2004 Dec 2011
Genesis RSP 150/8 Proteam 10611478 Dec 2004 Dec 2011
Genesis RSP 200/4 10611504 Dec 2004 Dec 2011
Genesis RSP 200/4 for Haemotyper 10611564 Dec 2004 Dec 2011
Genesis RSP 200/8 10611508 Dec 2004 Dec 2011
Genesis RSP 200/8 for Haemotyper 10611568 Dec 2004 Dec 2011
Genesis RSP 200/8 Proteam 10611578 Dec 2004 Dec 2011
Genesis RWS 100/4 10611224 Dec 2004 Dec 2011
Genesis RWS 100/8 10611228 Dec 2004 Dec 2011
Genesis RWS 150/4 10611424 Dec 2004 Dec 2011
Genesis RWS 150/8 10611428 Dec 2004 Dec 2011
Genesis RWS 200/4 10611524 Dec 2004 Dec 2011
Genesis RWS 200/8 10611528 Dec 2004 Dec 2011
Genios: TECAN 16129004   Dec 2012
  16129023    
  16129027    
  16129904    
Genios: Various OEM models 16129015   Dec 2012
  16129021    
  16129025    
  16129028    
  16129037    
  16129038    
Genios Plus: TECAN 16129024   Dec 2012
Genios Plus: Various OEM models 16129026   Dec 2012
Genios Pro 16129035   Dec 2013
  16129935    
Genios Pro: Various OEM models 16129043   Dec 2013
  16129943    
GenMate Low Volume, LiHa side, 115V 612328   Jun 09
GenMate Low Volume, LiHa side, 230V 612 322   Jun 09
GenMate Low Volume, RoMa side,115V 612 329   Jun 09
GenMate Low Volume, RoMa side,230V 612 323   Jun 09
GenMate Standard, LiHa side, 115V 612 326   Jun 09
GenMate Standard, LiHa side, 230V 612 320   Jun 09
GenMate Standard, RoMa side, 115V 612 327   Jun 09
GenMate Standard, RoMa side, 230V 612 321   Jun 09
HID Extraction 30039731 Oct 2016 Oct 2023
HID qPCR Setup 30019976 Oct 2016 Oct 2023
HID qPCR Setup & Extraction combo 30040682 Oct 2016 Oct 2023
HS 400: TECAN 16149011 Mar 2006 Mar 2013
  16149012    
  16149911    
HS 4800: TECAN 16149001 Jun 07 Jun 14
  16149002    
  16149901    
HS400 Pro / HS4800 Pro   Dec 2015 Dec 2022
  10126609    
  10126616    
  10142906    
  10142907    
  10147040    
  13360003    
  13360013    
  13360014    
  13360015    
  13360016    
  13360017    
  15174039    
  30005952    
  30008555    
  30014587    
  30014646    
  30015080    
  30015245    
  30015246    
  30015717    
  30015910    
  30015911    
  30015912    
  30015916    
  30018390    
  30018611    
  30019201    
  30019209    
  30019211    
  30019886    
  30019887    
  30019888    
  30022156    
  30028201    
  30028203    
  30032537    
  30032539    
  30039168    
  30046744    
  30049687    
  30055766    
  30055767    
  30055768    
  30055769    
  30055790    
  30055791    
  30055792    
  30055793    
  30055794    
  30060841    
  30060842    
  30060843    
  30060844    
  30060846    
  30060888    
  10147019    
  30023877    
  30023878    
  30023879    
  30023880    
  30023881    
  30017938    
  30026945    
HTS7000 F129011 Mar 2000 Mar 2007
HTS7000 plus F129012 Aug 00 Aug 07
Infinite 200: TECAN 30016056 Oct 2010 Oct 2017
Infinite F500 30017907 Dec 2016 Dec 2023
  30017959    
  30018141    
  30018528    
  30018541    
  30019332    
  30019333    
  30019334    
  30019337    
  30022327    
Infinite M1000 30034301 Mar 2012 Mar 2019
  30061442    
Infinite M1000 PRO 30063849 July 2017 July 2024
LS Reloaded / Lasercheck 16129020 Jun 15 Jun 22
  10122921    
  10122922    
  10122924    
  10122925    
  30022912    
  30054711    
  30094824    
  10122927    
  10122926    
  30017387    
  10122344    
  10122345    
  10122356    
  10122358    
  10122361    
  10126601    
  11105523    
  13714417    
LS 200 / 300 / 400: TECAN 30000634 Mar 2005 Mar 2012
  30000635    
  30000636    
  30000637    
  30000638    
  30000639    
  30001655    
  30001656    
  30001657    
  30001658    
  30001659    
  30001660    
  30001661    
  30001662    
  30001663    
  30001664    
  30001665    
  30001666    
  30002718    
  30002719    
  30002779    
  30002780    
  30002812    
  30002813    
  30004036    
  30004037    
Mega   End 1993 End 2000
MegaFlex   End 1998 End 2005
Minilyser: TECAN 16119014 Dec 2004 Dec 2011
  16119044    
  30000633    
  30001483    
  30001484    
  30001485    
  30001486    
  30001487    
  30001488    
  30001511    
  16119040 Jun 09 Jun 16
  30000632    
  30001481    
  30001482    
Minilyser Various OEM models 16119041 Jul 07 Jul 14
  30003048    
  30003049    
  30003050    
  30003051    
  30003052    
  30003053    
  30003054    
  30003055    
  30003056    
MINIPREP 75 2-LIHA MLTSYN 20727764 Dec 2006 Dec 2013
MINIPREP 75 1TIP 20728232 Dec 2006 Dec 2013
MINIPREP 75 8-MANIFOLD 20728234 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA, 1/ 8-MANIFOLD 20728236 Dec 2006 Dec 2013
MINIPREP 60 LC 20729946 Dec 2006 Dec 2013
MINIPREP 60 20730025 Dec 2006 Dec 2013
MINIPREP 60 DITI 20730029 Dec 2006 Dec 2013
MINIPREP 60 8-MANIFOLD 20730031 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA 1/1 20730035 Dec 2006 Dec 2013
MINIPREP 75 2-LIHA DITI/R4 20737775 Dec 2006 Dec 2013
MiniSwift: TECAN 16119036 Dec 2004 Dec 2011
  30001489    
  30001490    
  30001491    
  30001492    
  30001493    
  30003131    
  30003132    
  30003133    
  30003134    
  16119050 Jun 09 Jun 16
  16119060    
  30003130    
MiniSwift Various OEM models 16119051 Jul 07 Jul 14
  30003057    
  30003058    
  30003059    
  30003060    
NPS option hardware 10614008 Dec 2007 Dec 2007
  10614018    
NPS upgrade kit 10619280 Dec 2007 Dec 2007
  10619281    
  10619282    
  10619283    
Photometer 340 ATTC F016940 May 1994 May 2001
Photometer OT 210 F016520 Oct 1992 Oct 1999
Photometer PR 963 F016415 Feb 98 Feb 05
Pick and Place Arm 10642012 Dec 2007 Dec 2013
PLATE ADAPTER INCUBATOR 10290268   Dec 2014
INSTRUMENT POWER SCANNER  30038387 Jul 17 Jun 24
  30049977 Jul 17 Jun 24
  30045903 Jul 17 Jun 24
  30051829 Jul 17 Jun 24
  30051489 Jul 17 Jun 24
  30038388 Jul 17 Jun 24
  30049886 Jul 17 Jun 24
  30061190 Jul 17 Jun 24
  30040512 Jul 17 Jun 24
Power Supply Genesis Series, 600 W 619324 Sep 01 Sep 08
Power Supply Genesis Series, 1000 W 750000 Sep 01 Sep 08
Power Supply Genesis Series, 1000 W 750003 Sep 01 Sep 08
ProfiBlot I: Various OEM models F069002 Sep 96 Sep 03
  F069004 May 1997 May 2004
ProfiBlot I TECAN F069001 Jun 96 Jun 03
PROFIBLOT II N F059001 Nov 03 Nov 10
PROFIBLOT II T F059002 Nov 02 Nov 09
PROFIBLOT II T F059003 Jan 03 Jan 10
PROFIBLOT II S F059006 Apr 03 Apr 10
PROFIBLOT 2IN1 F059008 Mar 2004 Mar 2011
Profiblot II N OEM F059011 May 1999 May 2006
Profiblot II S OEM F059012 Dec 1997 Dec 2004
Profiblot II N STRAY F059021 Apr 97 Apr 04
Profiblot II: Various OEM models F059022 Sep 03 Sep 10
  F059023 Jan 97 Jan 04
PROFIBLOT II TH F059025 Oct 2002 Oct 2009
PROFIBLOT 48 2IN1 16059030 Nov 08 Nov 15
PROFIBLOT 48: Option CCD-Camera 30013186 Dec 2008 Dec 2013
PROFIBLOT 48: Various OEM models 16059033 Jul 07 Jul 14
  30022756 Dec 2006 Dec 2013
Proteam Digest 100 10611375 Dec 2004 Dec 2011
Proteam Digest 150 10611475 Dec 2004 Dec 2011
Proteam Digest 200 10611575 Dec 2004 Dec 2011
Proteam FFE F139001 Dec 2003 Dec 2010
  F139011    
  F139003 Jun 03 Jun 10
PW 384: TECAN 16029100 Dec 2010 Dec 2017
  16029102    
  16029103    
  16029900    
  30002592    
  30002593    
  30002594    
  30002595    
PW 384: Various OEM models 16029101 Dec 2010 Dec 2017
QC Plate B016008 Mar 1996 Mar 2003
QC Plate Quarz B016009 Mar 1996 Mar 2003
QC-PLATE COMPLETE TECAN B016130 Mar 1996 Mar 2003
QC PLATE FOR R210/R510 B016131 Mar 1996 Mar 2003
QCPAC2 ATX V2.27 READERS B016135 May 2000 May 2007
QC-Pac ATC TECAN V4.0 B016137 Mar 1996 Mar 2003
QCPAC2 WITH CARTRIDGE V2.27 SPECTRA B016138 Jun 02 Jun 09
QCPAC2 WITHOUT CARTRIDGE V2.27 SPECTRA B016139 Aug 02 Aug 09
QC Pac2 Spectra V2.27 B032497 Nov 01 Nov 08
QC PAC 340-750nm Spectra B032498 Mar 1996 Mar 2003
QCPAC1 400-700NM SPECTRA B032499 Mar 1996 Mar 2003
R-400 ATC Schiapparelli B016902 Dec 1993 Dec 2000
RSP 5000 non CE   End 1996 End 2003
RSP 5000 CE   End 1998 End 2005
RSP 8000   End 1996 End 2003
Safire F129013 Dec 2004 Dec 2011
Safire DIODE ARRAY SYSTEM F129018 Apr 02 Apr 09
Safire: Various OEM models F129022 Dec 2004 Dec 2011
Safire2: TECAN 16129042 Mar 2009 Mar 2014
  30030748    
  30007885    
  30007886    
  30007887    
  30007888    
  30007889    
  30007890    
  30007891    
  30007892    
  30007893    
  30007894    
  30007895    
  30007896    
  30026757    
Safire2: Various OEM models 30030748 Oct 2007 Oct 2012
Soliscreen Cellwasher for Biotest F109271 Dec 2003 Dec 2010
Spectra I F039001 Mar 1998 Mar 2005
SPECTRA II CLASSIC F039002 Jun 98 Jun 05
SPECTRA III CLASSIC F039003 Feb 99 Feb 06
Spectra I OEM F039011 Sep 97 Sep 04
Spectra II OEM F039012 Feb 99 Feb 06
Spectra III OEM F039013 Aug 96 Aug 03
Spectra I OEM weiss F039021 Nov 97 Nov 04
Spectra II OEM weiss F039022 Apr 98 Apr 05
Spectra II OEM weiss F039023 Jan 98 Jan 05
Spectra RB Robotic Thermo F039032 Aug 96 Aug 03
Spectra Robotic Thermo F039033 Mar 1997 Mar 2004
SPECTRA RAINBOW THERMO F039034 Mar 1998 Mar 2005
SPECTRA II MINILYSER F039035 Jun 00 Jun 07
Spectra II Robotic F039036 Feb 96 Feb 03
SPECTRA THERMO F039038 Jan 98 Jan 05
Spectra Shell F039039 Mar 1998 Mar 2005
RAINBOW ROBOTIC F039040 Oct 1997 Oct 2004
SPECTRA GENALYSER F039041 Jul 00 Jul 07
SPECTRA SHELL OEM F039043 Mar 1998 Mar 2005
SPECTRA IMAGE F039044 Apr 98 Apr 05
Spectra Rainbow F039046 Feb 99 Feb 06
SPECTRA SHELL F039053 Mar 1999 Mar 2006
Spectra Shell Robotic F039055 May 1996 May 2003
Spectra III China F039056 Nov 96 Nov 03
Spectra II Thermo Robotic T-CH F039066 Oct 1996 Oct 2003
Spectra Thermo US F039067 Mar 1997 Mar 2004
Spectra II Japan F039068 Mar 1997 Mar 2004
Spectra III Robotic T-AT F039069 Jun 97 Jun 04
Spectra II Minilyser F039071 Jan 01 Jan 08
Spectra RB Robotic ML F039072 May 2000 May 2007
SPECTRA MINI TECAN F039100 May 2000 May 2007
Spectra Mini OEM F039101 Feb 00 Feb 07
Spectra Mini AP F039102 Dec 2000 Dec 2007
SPECTRA CALSSIC F039200 Dec 2000 Dec 2007
Spectra Classic OEM F039201 Nov 99 Nov 06
Spectra RB Thermo F039234 Jul 00 Jul 07
Spectra Thermo F039238 Jun 00 Jun 07
Spectra Shell OEM F039243 Nov 99 Nov 06
SPECTRA IMAGE F039244 Nov 01 Nov 08
SPECTRA RAINBOW F039246 Mar 2000 Mar 2007
Spectra Shell F039253 May 1998 May 2005
Spectra: Various OEM models F039037 Dec 1997 Dec 2004
  F039042 Dec 1996 Dec 2003
  F039047 Jun 98 Jun 05
  F039048 Aug 00 Aug 07
  F039052 Dec 1997 Dec 2004
  F039054 Jul 96 Jul 03
  F039057 Jan 97 Jan 04
  F039058 May 1996 May 2003
  F039059 May 1996 May 2003
  F039060 May 1996 May 2003
  F039064 Sep 97 Sep 04
  F039070 May 1997 May 2004
  F039073 Mar 1998 Mar 2005
  F039074 Sep 00 Sep 07
  F039237 Dec 1999 Dec 2006
  F039257 Jul 00 Jul 07
  F039263 May 1999 May 2006
  F039270 Jul 00 Jul 07
  F039273 Jun 98 Jun 05
  F039275 Feb 00 Feb 07
SPECTRA FLUOR F129001 Apr 99 Apr 06
POLARION F129002 Nov 02 Nov 09
SPECTRAFLUOR F129003 Dec 2001 Dec 2008
Spectra Fluor Plus F129005 Dec 2002 Dec 2009
Sunrise: TECAN 16039300 Jul 05 Jul 12
  16039319 Dec 2004 Dec 2011
  30000599    
  30000601    
  30000603    
  30000607    
  30000609    
  30000611    
  30000613    
  30000615    
  30000617    
  30000619    
  30000621    
  30000623    
  30000625    
  30000626    
  30000628    
  30004810    
Sunrise: Minilyser / MiniSwift models 30000605 Jun 09 Jun 16
  30001539 Jun 09 Jun 16
  30002997 Dec 2004 Dec 2011
  30003012 Dec 2004 Dec 2011
  30003028 Dec 2004 Dec 2011
  30003044 Jul 07 Jul 14
  30003046 Dec 2004 Dec 2011
Sunrise: Various OEM models F03930216 Dec 2004 Dec 2011
  F03930401 Dec 2004 Dec 2011
  F03930402 Dec 2004 Dec 2011
  F03930403 Dec 2004 Dec 2011
  F03930405 Dec 2004 Dec 2011
  F03930406 Dec 2004 Dec 2011
  F03930407 Dec 2004 Dec 2011
  F03930408 Dec 2004 Dec 2011
  F03930409 Dec 2004 Dec 2011
  F03930410 Dec 2004 Dec 2011
  F03930411 Dec 2004 Dec 2011
  F03930412 Dec 2004 Dec 2011
  F03930413 Dec 2004 Dec 2011
  F03930414 Dec 2004 Dec 2011
  F03930415 Dec 2004 Dec 2011
  F03930416 Dec 2004 Dec 2011
  16039301 Dec 2004 Dec 2011
  16039302 Dec 2004 Dec 2011
  16039304 Dec 2004 Dec 2011
  16039401 Dec 2004 Dec 2011
  30002471 Dec 2004 Dec 2011
  30002994 Dec 2004 Dec 2011
  30002995 Dec 2004 Dec 2011
  30002996 Dec 2004 Dec 2011
  30002998 Dec 2004 Dec 2011
  30002999 Dec 2004 Dec 2011
  30003000 Dec 2004 Dec 2011
  30003001 Dec 2004 Dec 2011
  30003002 Dec 2004 Dec 2011
  30003003 Dec 2004 Dec 2011
  30003004 Dec 2004 Dec 2011
  30003005 Dec 2004 Dec 2011
  30003006 Dec 2004 Dec 2011
  30003007 Dec 2004 Dec 2011
  30003008 Dec 2004 Dec 2011
  30003009 Dec 2004 Dec 2011
  30003010 Dec 2004 Dec 2011
  30003011 Dec 2004 Dec 2011
  30003013 Dec 2004 Dec 2011
  30003014 Dec 2004 Dec 2011
  30003015 Dec 2004 Dec 2011
  30003016 Dec 2004 Dec 2011
  30003017 Dec 2004 Dec 2011
  30003018 Dec 2004 Dec 2011
  30003019 Dec 2004 Dec 2011
  30003020 Dec 2004 Dec 2011
  30003021 Dec 2004 Dec 2011
  30003022 Dec 2004 Dec 2011
  30003023 Dec 2004 Dec 2011
Sunrise: Option TS Color 10037406 Jun 16 Jun 23
Sunrise: Option TS Color Silver 30012990 Jun 16 Jun 23
Sunrise: Option TS Color Red 30029798 Jun 16 Jun 23
Sunrise: Option TS Color Blue 30029799 Jun 16 Jun 23
Sunrise: Option TS Color Orange 30029800 Jun 16 Jun 23
Sunrise: Option TS Color Green 30029801 Jun 16 Jun 23
Te-MO 96 3*5 10619150 Dec 2009 Dec 2016
Te-MO 96 3*3 10619151 Dec 2009 Dec 2016
Te-MO 384 3*5 10612030 Dec 2009 Dec 2016
Te-MO 384 3*3 10612032 Dec 2009 Dec 2016
Te-PoolSafe, option for 12ml tubes 30016348 Mar 2012 Mar 2019
Te-PoolSafe, option for 50ml Falcon tubes 30032895 Mar 2012 Mar 2019
Twister H020134 Jul 02 Jul 09
ULTRA F129010 Dec 2002 Dec 2009
ULTRA: Various OEM models F129009 Dec 2002 Dec 2009
  16129017    
ULTRA LABCD F129030 Dec 2003 Dec 2010
ULTRA 384 F129031 Dec 2002 Dec 2009
ULTRA Evolution: TECAN 16129029 Dec 2004 Dec 2011
  16129032    
  16129929 Dec 2008 Dec 2015

 

* if you have questions about versions being phased out or need replacement please contact your local Tecan representative
** not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems)
*** This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1




***************************************************************************************
***************************************************************************************
Tab 04 / Software phase outs*
***************************************************************************************
***************************************************************************************

Software Part No Shipped
until
Substitution
by
Part No of
Substitution
AMI Software RSP 5000 520.991 Sep 1998    
Amphis   Jun 2003    
AXS Software RSP 8000/MF 800.065 Sep 1998    
BEP III Link Package 800.091 Sep 1998    
Biolise   Mar 2003 Magellan  
Blood Typer 520.672 Sep 1998    
Blood Typer with Sample List 520.676 Sep 1998    
Blood Typer Advanced 520.692 Sep 1998    
Blood Typer Advanced with Sample List 520.696 Dec 1999    
Capture   Mar 2003    
CrysScreen V2.0 SP1 30031183 Nov 2016 None  
Cyto Application Software 520.67 Sep 1998    
EasySNP   Mar 2003    
FACTS   Nov 2016 Freedom EVOware Plus 10615151
FACTS Light 10615045 Nov 2016 Freedom EVOware Plus 10615151
FACTS 4.82 + Gemini 4.2 SP4 10615040 Nov 2016 Freedom EVOware Plus 10615151
FACTS Upg. 4.82 + Gemini 4.2 SP4 10615041 Nov 2016 Freedom EVOware Plus 10615151
FACTS Developers 10615042 Nov 2016 None  
FACTS Generic Driver 10615047 Nov 2016 None  
FE 500 1.2     FE 500 2.0 10628300
Freedom EVOlyzer SW (all versions)   Oct 2009 Freedom EVOlution SW 30030582, 30073569
Gemini Advanced 4.2 SP4 10615060 Nov 2016 Freedom EVOware Standard 10615150
Gemini Standard 4.2 SP4 10615065 Nov 2016 Freedom EVOware Standard 10615150
Gemini Upg. STD./ADV.4.2 SP4 10615061 Nov 2016 Freedom EVOware Standard 10615150
GenEditor Software 615110 Jun 2009    
HID Evolution   Nov 2016 None  
HID Extraction 30039731 Nov 2016 None  
HID qPCR Setup 30019976 Nov 2016 None  
HID qPCR Setup & Extraction combo 30040682 Nov 2016 None  
HID CE Setup 30040683 Nov 2016 None  
HTSoft   Mar 2003    
Integrator SW 800.052 Sep 1998    
KSP/TLS V1.92 615.02 Dec 1998 Logic V2.xx (32bit-version) 615.03
  615.021     615.031
  615.022     615.032
  615.023      
  615.024      
Logic 2.6   Dec 2005 EVO Logic 3.0 30061064
Medusa 2000 Link Package 800.092 Sep 1998    
MEGA Application Program MAP 700.091 Sep 1998    
Mini Typer 920.01 Sep 1998    
Mini Typer with Sample List 920.02 Sep 1998    
Mini Typer Advanced 920.03 Sep 1998    
Mini Typer with Sample List 920.04 Sep 1998    
Multicalc Link Package 800.09 Sep 1998    
Neptune 1.0     Phased out.  
      No replacement.  
ReaderDownload   Mar 2003 FWDownload  
RScan   Mar 2003 XFluor4  
Screening SW 615.003 Sep 1998 Logic V2.xx 615.03
      (32bit-version) 615.031
        615.032
Soft2000   Mar 2003 Magellan  
S&S V3.10 615 Sep 1998 S&S V3.10 615.006
(16bit-version)     (32bit-version)  
S2Read   Mar 2003 Magellan  
SW Package for DITI 521.003 Sep 1998    
TECMENU Software 520.998 Sep 1998    
TecScan   Mar 2003    
Toolbox(16bit-version) 615.001 Sep 1998 Toolbox (32bit-version) 615.001
Toolbox 10615001   Phased out  
      Not sold anymore  

 

 

* if you have questions about versions being phased out or need replacement please contact your local Tecan representative
** not supported means: no sales, no service packs, no modifications (we expect customers to upgrade in case of problems)
*** This is not the current version of the Freedom EVO 2; it is the older Version Freedom EVO 1