Update on COVID pandemic impact on Tecan consumables supply
We are “Always there for you”!
As the coronavirus pandemic continues, demand for Tecan products and services remains at an all-time high. We are making every effort to meet this unprecedented demand and have made significant investments to expand our production capacity at our facilities across the world.
To customers who are currently experiencing delivery delays, we apologize sincerely and thank you for your continuing patience at this difficult time.
Please rest assured that we are doing all we can to normalize the consumable supply. We are currently prioritizing products that are in highest demand and already have a number of new lines in operation. While demand continues to exceed supply, we are working to ensure that all our customers receive sufficient allocations to remain operational.
Our ongoing investments to increase production capacity include new equipment, tooling and automation. We have also strengthened our workforce and expanded our production support teams. These new staff allocations will help us to accommodate new surges in order volumes, both inbound and outbound.
We apologize again to customers inconvenienced by the current situation. Please contact your local Tecan sales representative if you have specific concerns or questions about the availability of particular products. Your representative will provide an update and may also be able to advise you on alternative solutions.
You may also reach us via our customer helpdesk.
We thank you for your understanding and your continuing trust in Tecan.
