Te-Care™ Service Contracts
A range of optimized service contracts to cover all your needs
Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results. Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources. All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect.
Greater flexibility, greater choice
With 30 years of service support experience, we know that the same solution is not right for everyone. To better meet your needs we offer a flexible range of Te-Care Service Contracts, including two new options designed specifically for users of Tecan detection instruments:
|full package of regular on-site maintenance and coverage of all unscheduled service intervention costs with preferred response times
|NEW: Te-Care Check|
|on-site Operational Qualification (OQ) of instrument performance for customers without a dedicated Quality Control (QC) tool
|scheduled regular preventive maintenance by a certified Tecan service engineer on-site
|NEW: Te-Care Depot Repair|
|cost efficient repair at Tecan technical center with easy handling for you and possibility to get a loaner instrument
on-site repair with preferred response time and coverage of all unscheduled service intervention costs
appears to be your location. To view country specific information on the Tecan web site, please accept or change country below.